Error: Could not establish connection. Receiving end does not exist

Issue

When trying to install the Whatfix Preview Extension, you are getting the following error: Could not establish connection. Receiving end does not exist.

Probable Cause

This error occurs when the Whatfix Preview Extension fails to establish a proper connection with your browser due to an incomplete or incorrect installation.

Suggested Solution

To resolve this issue, uninstall the Whatfix Preview Extension and then reinstall it. For more information on installing the preview extension, see:

• Install and use the Whatfix Preview extension in Google Chrome

• Install Whatfix Preview extension using Whatfix Studio

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If the issue persists, contact support@whatfix.com.