Smart Tips disappear on scroll

Issue

You have created a Smart Tip on an element. The element is on the header of a page. However, when you scroll away, the Smart Tip disappears.

Probable Cause

A Smart Tip remains visible when the attached element continues to stay fixed on the screen. However, if you scroll away from the element, the Smart Tip disappears.

Suggested Solution

To ensure that the Smart Tip remains fixed while scrolling, use the Content Anchoring method. Anchoring the Smart Tip to the page ensures it stays in a fixed position, regardless of scrolling. This prevents the Smart Tip from disappearing when the element moves out of view.

For more information on Content Anchoring, see:

• Anchor content to a Page

• Anchor content to an Element

Note

If the issue persists, contact support@whatfix.com.