Smart Tip does not appear based on the set Triggers condition

Issue

You have configured Smart Tip segments based on Triggers condition, but they are not appearing in your application.

Probable Causes

• The data type selected for the trigger (text, number, date) does not match the type of data available in the application. For example,

  • The Smart Tip is set to trigger based on text input, but the text condition might be case-sensitive or not matching the exact text string entered by the user.

  • The Smart Tip is configured to a specific value in a numerical field (e.g., '3'). When the value changes, the Smart Tip fails to appear in the configured position because the trigger condition is set to that initial value. As a result, the Smart Tip does not latch onto the correct element, even though the trigger condition remains true.

  • The date condition was set incorrectly or the date format did not match the application’s settings.

• Wrong Display Rules have been added.

• The configured CSS Selectors don't point to the correct element or are unable to identify the element.

• The underlying application has UI changes.

Suggested Solutions

• Configure the Smart Tips Trigger to the field than the value.

• When selecting an element, ensure that you select the correct element and add appropriate Display Rules for the selected element to position the Smart Tip correctly. If you select an element and add Display Rules for another element, then instead of the selected element, the Smart Tip may get latched to a different element.

  For more information on display rules, see Visibility and Display Rule Conditions.

• Reselect the element and verify if the CSS Selectors are configured correctly.

  Use a CSS Selector that is unique to the specific element you want the Smart Tip to appear on. If the CSS Selector used for the element is not unique and is shared by other elements on the page, it can result in the Smart Tip not being displayed in the correct position. For more information, see Selected Element Condition Rules.

• Reselect the element on which the Smart Tip should appear. For more information, see Reselect Smart Tip Elements to Manage UI Changes.