Content is visible in Self Help even when removed from the Repository

Updated On 01 Aug 2024
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Issue

Certain content is still visible in Self Help even after removing it from the Content Repository.

Cause

Articles from your content repository may still be accessible in Self Help even after they have been deleted from your knowledge base (content repository). This is because the content usually syncs once a week, and the crawler that picks up content from your repository has not been synced since the update.

Note:

Whenever you make changes to your knowledge base, you must sync it with Whatfix so that the Whatfix crawler fetches and indexes the content updates. Without syncing the repository with Whatfix, the latest updates may not reflect in Self Help.

Solution

Try syncing your Repository again.
RB_DB_CR_syncnow

For more information, see Content Repository.

your title goes here

If the issue persists, contact support@whatfix.com.

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What's Next

Repository content does not show in the Self Help search results

Table Of Contents

Issue
Cause
Solution

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