Repository content does not show in the Self Help search results

Updated On 11 Nov 2024
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Issue

You have integrated your content repository with Self Help but some content is not appearing when you search for it.

Probable Causes

Repository content may not be displayed in Self Help if,

New content has been added to the repository since the last content sync, and the content has not been synced again since the update.

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Whenever you update your repository, you must sync it with Whatfix so that the Whatfix crawler fetches and indexes the content updates. Without syncing the repository with Whatfix, the updated content won't appear in Self Help.

The content on your repository link's page exceeds 10 MB. While we create repository links for pages whose content exceeds 10 MB, their content is not crawled. This means that search queries using keywords from the page's content will not retrieve the repository link.
The repository content does not have the relevant tags.

your title goes here

Tags enable you to organize and display your content contextually. You can also add content to your Self Help segment using tags.
If you have added content using tags, then only the content with the selected tag appears inside Self Help. Thus, when integrating your repository for the first time, if you fail to add relevant tags it may cause the repository content that does not have the same tags to not show in the segment.

Repository content does not show in the Self Help search results

Issue

Probable Causes

Suggested Solutions

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