Whatfix enables easy configuration of analytics with Google Analytics (GA).
Note:
Configure Google Analytics (GA4) to view the following reports.
You can perform the following actions only after configuring your Whatfix account to your Google Analytics account:
Track usage of the Flows created using Whatfix.
Track usage of the various Whatfix widgets (onboarding Popups, Self Help, Beacons, Tasklist, slideshows, and more.)
Note:
The numbers may vary between Whatfix Analytics and Google Analytics. Whatfix Analytics uses India Standard Time (IST) GMT +5:30, while your analytics may be configured in a different timezone. To align the numbers, update the timezone in your Google Analytics account under Admin > View Settings > Time zone country or territory.
Here's a quick overview of the various dashboards and reports available in GA4.
Dashboard Name | Description |
|---|---|
Editor's performance | Provides an overview of the Flows being created and edited by Flow editors in your Whatfix business account. |
Self Help widget performance | Provides an overview of the performance of the Self Help widget with details like:
|
Usefulness of help articles | Provides a comprehensive overview of the usage of Whatfix Flows wherever it is being used in your product. Tracks the usage of multiple formats, including:
|
Guided Pop-up and smart Pop-up | Provides usage of the guided pop-up and smart pop-up widgets.
|
Here's a list of Flow related reports that are available in GA and can help you track your account usage.
Report Name | Description |
|---|---|
Flows - Viewed | This report counts the number of times a particular Flow has been viewed in slideshow format. |
Flows - Completely viewed | This analytics report gives the count of the number of times a particular Flow has been completely viewed in slideshow format. |
Flows - With only start page view | This analytics report gives the count of the number of times when users have viewed only the introduction slide of Flow in the slideshow format. |
Flows - Live runs | This analytics report gives the count of the number of times a particular Flow has been launched in the live mode. |
Flows - Live runs completed | This analytics report gives the count of the number of times a particular Flow has been completed in the live mode. |
Flows - Need attention | This analytics report gives the count of the number of times a particular Flow has been manually closed by the user during a live run on any step. It also provides the steps at which users frequently close the Flow. |
Flows - Need rework | This analytics report gives the count of the number of times a particular Flow has failed to launch or complete. It also provides the steps where failures occur frequently. |
Here's a list of widget related reports that are available in GA that can help you gauge the performance of the Whatfix widgets.
Report Name | Description |
|---|---|
Self Help - Most help sought pages | This analytics report provides the complete URL or website address where the Self Help widget has been clicked the most times. |
Self Help - Necessary help found | This analytics report counts the number of times a Flow has been launched from the Self Help widget after it has been clicked. |
Tasks | This analytics report provides the completion of your Task Lists by users and tasks. |
Pop-up | This analytics report provides the count of the number of times the Pop-up is displayed to your users. |
Smart tips | This analytics report provides the count of the number of times Smart tips are displayed to your users. |
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For more information on configuring your GA4 account, see Capture Whatfix Analytics data using Google Analytics.