Issue
The Survey report does not appear on the Guidance Analytics page.
Probable Causes
Note:
If you don't see a Survey report and you have set a Custom Date range, confirm your selected range includes both the Survey's Creation Date and its published timestamp. By default, the date filter is set to All Time; this behavior applies only when you manually narrow the date range.
For example, if you published a Survey on August 30, 2025, but set a custom date range of August 1, 2025 to August 29, 2025 the dashboard does not show the Survey report even if the Creation Date is August 15, 2025.
Similarly, consider a survey created on 05/01/2025 and published on 08/29/2025. Setting the date range from 08/01/2025 to 08/29/2025 excludes the survey from the dashboard.
The Stage filter is set to Ready, but the Survey report exists in Production because the Survey is still live.
The Stage filter is set to Production, but the Survey report exists in Ready because the Survey has been unpublished.
The selected Custom Date range does not include both the Survey's creation date and its published date.
Suggested Solutions
Set the filter such that the Creation Date and the published date of the Survey are within the selected date range.
Verify the Survey's creation and published dates, and then select a date range that includes both these dates.
Set the Stage filter to Production to view the responses data for a live Survey.
Set the Date filter to the default “All Time” to view all responses from the Ready or Production stage.
Use the following steps to view a Survey's responses data after unpublishing a Survey from the Production stage:
Enable analytics data capture from CLM stages and then include the Ready stage. For more information, see Get Analytics Data across CLM Stages.
Move the Survey to the Ready stage. For more information, see Publish Whatfix Content.
On the Guidance Analytics dashboard, click the Stage drop-down menu, select Ready, and then click Go.
Note:
If the issue persists, contact support@whatfix.com.
For more information, see Survey Analytics.