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Survey Analytics
  • 21 Dec 2023
  • 2 Minutes To Read
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Contents

Survey Analytics

  • Updated On 21 Dec 2023
  • 2 Minutes To Read
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Article Summary

With Survey Analytics, you can view responses to a survey as given by your users. Survey Analytics enables you to view individual responses and a summary of responses. You can then use this information to understand your user experience and make improvements.

Use the following steps to access Survey Analytics:

  1. On the Whatfix Guidance dashboard, click Guidance analytics.
    ia_left_nav_guidance_analytics

  2. Click Surveys.
    ia_guidance_analytics_surveys

your title goes here
  • For any of the given reports, you can use the filter to narrow down your reporting to specific criteria. By default, the filter is set to display data for the last 3 months.

clm_survey_analytics_time

  • You cannot filter Survey analytics data for different CLM stages.
  • In the Survey Analytics List View, Surveys are listed based on their creation date rather than the response date. Hence, if the creation date is not within the selected date range, then a highly engaged Survey may not appear at the top of the list.

The Surveys tab shows the following information:
clm_survey_analytics2

Column Description
Survey Name This column shows all the Survey names created in your account
Template This column shows what Survey template is used
Creation Date This column shows when the Survey was created

You can view both the summary and individual responses to the survey.

Summary of all the Responses

  1. On the Surveys tab, click the Survey for which you want to view the responses.
    clm_survey_click survey
your title goes here

You can see the total number of responses received for the Survey next to the Survey name.
clm_survey_anaytics_total responses

Under the Summary section, you can view a summary of all the responses to the Survey and a qualitative analysis summary generated using AI. For more information, see Get Qualitative analysis summary for Surveys.

ia_dashboard_guidance_analytics_survey_summary

your title goes here
  • If you have an NPS question type, Whatfix Analytics does the calculation and displays the NPS score.
  • If you are checking Analytics for a Quiz, on the right side of the question, you can see how many users have answered the question correctly.
    clm_survey_analytics_correct answer

Individual Responses

  1. On the Surveys tab, go to the Individual Response tab.
    clm_survey_individual response
your title goes here

You can see the total number of responses received for the Survey next to the Survey name.
clm_survey_anaytics_total responses

  1. Click the user name of the particular user whose responses you want to view.
    clm_survey_user name

This section displays the selected user's response to all the questions.
clm_survey_individual responses report

your title goes here

If you are viewing the analytics for a Quiz, then you can see the answers chosen by the responder along with the correct answers.
clm_survey_analytics_individual report

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