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    Survey Analytics
    • 19 May 2023
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    Contents

    Survey Analytics

    • Updated On 19 May 2023
    • 1 Minute To Read
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    Article Summary

    With Survey Analytics, you can view responses to a survey as given by your users. Survey Analytics enables you to view individual responses as well as provide the summary of these responses. You can then use this information to understand your user experience and make improvements.

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    The following domain needs to be whitelisted for the Survey responses to be captured:

    • https://survey-api-eus.whatfix.com (for the US region)
    • https://survey-api-eu.whatfix.com (for the EU region)

    Use the following steps to access Survey Analytics:

    1. On the Whatfix Dashboard, click Analytics.
      clm_survey_analytics

    2. In the navigation panel, click Surveys.
      clm_survey_analytics_left pane

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    For any of the given reports, you can use the filter to narrow down your reporting to specific criteria. By default, the filter is set to display data for the last 3 months.
    clm_survey_analytics_time

    The Surveys tab shows the following information:
    clm_survey_analytics2

    ColumnDescription
    Survey NameThis column shows all the Survey names created in your account
    TemplateThis column shows what Survey template is used
    Creation DateThis column shows when the Survey was created

    You can view both summary and individual responses of the survey.

    Summary of all the Responses

    1. On the Surveys tab, click the Survey you want to view the responses for.
      clm_survey_click survey
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    You can see the total number of responses received for the Survey next to the Survey name.
    clm_survey_anaytics_total responses

    Under the Summary section, you can view the summary of all the responses to the Survey.
    clm_survey_summary responses

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    • If you have an NPS question type, Whatfix Analytics does the calculation and displays the NPS score.
    • If you are checking Analytics for a Quiz, on the right side of the question you can see how many users have answered the question correctly.
      clm_survey_analytics_correct answer

    Individual Responses

    1. On the Surveys tab, navigate to the Individual Response tab.
      clm_survey_individual response
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    You can see the total number of responses received for the Survey next to the Survey name.
    clm_survey_anaytics_total responses

    1. Click the user name of the particular user whose responses you want to view.
      clm_survey_user name

    This section displays the selected user's response to all the questions.
    clm_survey_individual responses report

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    If you are viewing the analytics for a Quiz, then you can see the answers chosen by the responder along with the correct answers.
    clm_survey_analytics_individual report

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