Image/Video blocked when you add it to a Flow

Issue

You try to embed a video/image in a Flow step, but a "This content is blocked. Contact the site owner to fix this issue" error is displayed.

Cause

One of the following issues could be a reason for the error being displayed:

• Whatfix domains haven't been whitelisted
• The link of the media file added to the Flow is not an embed link
• Content-Security-Policy (CSP) errors have blocked the media from being shown

Solution

• Ensure that the required domains have been whitelisted. For more information, see What are the trusted Whatfix domains to whitelist?
• Copy the embed links of the media files you wish to add in a Flow, and not just the normal links.
• Check the console for any CSP errors due to which images/videos may be getting blocked. In case an error is found, contact your IT Admin or support@whatfix.com.