- 06 Jan 2023
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Self Help Best Practices
- Updated On 06 Jan 2023
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Animating the Self Help tab increases your chances to catch users' attention and help them find answers themselves.
Segment Self Help using Tags so that end-users receive more relevant and focused content. You can tag content based on the pages you want them to appear or the roles to whom you want them to appear. For example, if you want certain content to be displayed only to account managers, then you can create a role tag and add that tag to your content.
For more information, see Adding Tags to content.
Integrate your existing Content Repository with Whatfix and display them as contextual links in Self Help. This enables your end-users to get relevant content inside your application, rather than switching between applications.
For more information, see Integrating your Content Repository with Whatfix.
Grouping similar content inside Self Help aids end-users to understand and navigate through the widget easily. You can also create multiple sub-groups within a group.
For more information, see Nested Grouping in Self Help.
Adding keywords to your content helps end-users find relevant content, even when the search term does not match the term used in the content.
For more information, see Help Users Find Content in Self Help using Keywords
For more information, see Help Users Find Content in Self Help using Keywords