Self Help

Whatfix offers proprietary web crawling technology that brings existing knowledge assets into your application. Also, use multi-format outputs for Flows into your knowledge base Repositories. Whatfix enables you to include different kinds of conte...

Whatfix enables you to create up to 200 groups in Self Help. However, there is no limit to the number of content you can add to each group. Note: To change the maximum number of groups you can create, contact support@w...

You can capture usage data by using Google Analytics and then view the user search terms in the Self Help widget. Use the following steps to view the search terms, Go to your Google Analytics account In the navigation panel, expand Behavior...

Whatfix enables you to display specific content, such as Flows giving an overview of your application, support links, video tutorials, and more, inside Self Help on all pages across your application. Display content in Self Help across all pages o...

Whatfix enables you to remove content from Self Help that is no longer relevant for your end users. Use the following steps to remove content from Self Help: On the Whatfix Guidance dashboard, click Widgets . Click Self Help . ...

Deep search is a Self Help capability that enables users to find content by both the title and the text within the content. The deep search method searches the following content types: Repository Links of the following types: Links crawle...

No, the colors in the Improved Self Help widget are determined by the color chosen in the Improved Self Help theme . Customization of individual section colors, including text or the Explorer and Feedback components, is not available.

Self Help on Web and Explorer on DAP on OS appear similar in function but serve different products, platforms, and use cases. Self Help is a Whatfix Web widget that enables end users to access Whatfix content within a web application. ...

Note: The following article shows the steps to customize the text and description of the Improved Self Help in your preferred language. You can customize the title and description of the Improved Self Help widget in any language sup...