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    Survey Analytics
    • 25 Nov 2025
    • 3 Minutes To Read
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    Contents

    Survey Analytics

    • Updated On 25 Nov 2025
    • 3 Minutes To Read
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    Article summary

    Use Survey Analytics to analyze how your users respond to your Surveys. View Survey summaries or individual responses to gain insights into your end-user experience.

    Survey Guidance Analytics

    Expand the following accordions for more details:

    Access Survey Analytics

    Use the following steps to access Survey Analytics:

    1. On the Whatfix Guidance dashboard, click Guidance analytics.
      ia_guidance_analytics
    2. Click Surveys.
      new_guidance_analytics_surveys

    The Surveys page shows the following information:
    new guidance analytics surveys column names

    Column NameDescription
    Survey NameThe name of your Survey.
    ResponsesThe number of responses received for the Survey.
    TemplateThe Survey template.
    Creation DateThe date you created the Survey.

    Note:

    • Use filters to narrow down your Survey Analytics list. By default, the Stage filter is set to Production and the date filter is set to display data for the Last 90 days.
      SurveyAnalytics

    • Date filter: Use the date filter to view Surveys created and published within a specific date range. To view your Survey in the Survey Analytics list, ensure you include both the creation date and the published date in your selected date range.
      date filter guidance analytics

      For example, consider a Survey created on August 1, 2025 and then published on August 15, 2025. The Stage filter is set to Production.

      • If you set the date range from August 1, 2025 to August 10, 2025, your Survey is not shown because the date range does not include the published date.
      • If you set the date range from August 10, 2025 to August 15, 2025, your Survey is not shown because the date range does not include the creation date.
      • If you set the date range from August 1, 2025, to August, 15, 2025, your Survey is shown because the date range includes both the creation date and the published date.
      • Use the following table to understand how the date filter works:
        Date Range SelectedSurvey shown in analyticsReason
        August 1, 2025 to August 10, 2025NoPublished date (August 15, 2025) is outside the selected date range.
        August 10, 2025 to August 15, 2025NoCreation date (August 1, 2025) is outside the selected date range.
        August 1, 2025 to August 15, 2025YesBoth the creation date and published date are within the selected date range.

    • Stage filter: Filter Surveys by their stage. By default, the filter is set to Production, which shows all published Surveys.
      Stage Filter_Guidance Analytics

      To view Surveys that were previously published but are now unpublished, set the Stage filter to Ready. Consider the following scenario:

      • You created a Survey and then published it on August 1, 2025.
      • You unpublished the Survey on August 16, 2025.
      • Use the following table to understand how the Stage filter works:
        Date range selectedStage FilterSurvey shown in analyticsReason
        August 1, 2025 to August 15, 2025ProductionYesYou published the Survey during this period, so it appears under Production.
        August 1, 2025 to August 15, 2025ReadyNoYou published the Survey during this period, so it does not appear under Ready.
        August 16, 2025 to August 31, 2025ProductionNoYou unpublished the Survey after August 16, 2025, so it no longer appears under Production.
        August 16, 2025 to August 31, 2025ReadyYesYou unpublished the Survey after August 16, 2025, therefore it appears under Ready.
    View the Summary of your selected Survey

    The Summary tab in Survey Analytics displays a collective overview of all responses submitted for a specific survey.

    Use the following steps to access your Survey's Summary:

    1. On the Whatfix Guidance dashboard, click Guidance analytics.
      ia_guidance_analytics
    2. Click Surveys.
      new_guidance_analytics_surveys

    1. On the Surveys page, click the Survey's Name to view its responses.

      clm_survey_click survey

    The Summary tab opens for your selected Survey. It shows all Survey responses and an AI-generated qualitative analysis summary. For more information, see Get Qualitative analysis summary for Surveys.

    Guidance analytics survey summary tab

    Info:

    • View the total number of responses your Survey received next to the Survey name.
      clm_survey_anaytics_total responses

    • If your Survey includes an NPS question type, Whatfix Analytics calculates and displays the NPS score.
      SurveyAnalytics_NPS

    • To view Analytics for a Quiz, on the right side of the question, Whatfix displays how many users have answered the question correctly.
      clm_survey_analytics_correct answer

    • Access Qualitative analysis summary as part of Whatfix's Premium plan. For more information, see Whatfix Pricing.
      guidance analytics qualitative analysis

    View Individual Responses for your selected Survey

    The Individual Response tab enables you to view each user’s response separately.

    Use the following steps to access your Survey's Individual Responses:

    1. On the Whatfix Guidance dashboard, click Guidance analytics.
      ia_guidance_analytics
    2. Click Surveys.
      new_guidance_analytics_surveys

    1. On the Surveys page, click the Survey's Name to view its responses.

      clm_survey_click survey

    2. On the Surveys page, click the Individual Response tab.

      clm_survey_individual response

    Info:

    View the total number of responses your Survey received next to the Survey name.
    clm_survey_anaytics_total responses

    1. Click the user's ID to view their responses.

      clm_survey_user name

    Info:

    If you are viewing Quiz Analytics, see the right side of the question. Whatfix enables you to see the user's answers along with the correct answers.
    clm_survey_analytics_individual report

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