Survey Analytics
- 25 Aug 2023
- 2 Minutes To Read
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Survey Analytics
- Updated On 25 Aug 2023
- 2 Minutes To Read
- Print
- DarkLight
- PDF
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With Survey Analytics, you can view responses to a survey as given by your users. Survey Analytics enables you to view individual responses and a summary of responses. You can then use this information to understand your user experience and make improvements.
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The following domain needs to be whitelisted for the Survey responses to be captured:
- https://survey-api-eus.whatfix.com (for the US region)
- https://survey-api-eu.whatfix.com (for the EU region)
Use the following steps to access Survey Analytics:
- On the Whatfix Dashboard, click Analytics.
- In the navigation panel, click Surveys.
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- For any of the given reports, you can use the filter to narrow down your reporting to specific criteria. By default, the filter is set to display data for the last 3 months.
- You cannot filter Survey analytics data for different CLM stages.
- In the Survey Analytics List View, Surveys are listed based on their creation date rather than the response date. Hence, if the creation date is not within the selected date range, then a highly engaged Survey may not appear at the top of the list.
The Surveys tab shows the following information:
| Column | Description |
|---|---|
| Survey Name | This column shows all the Survey names created in your account |
| Template | This column shows what Survey template is used |
| Creation Date | This column shows when the Survey was created |
You can view both the summary and individual responses to the survey.
Summary of all the Responses
- On the Surveys tab, click the Survey for which you want to view the responses.
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You can see the total number of responses received for the Survey next to the Survey name.
Under the Summary section, you can view a summary of all the responses to the Survey.
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- If you have an NPS question type, Whatfix Analytics does the calculation and displays the NPS score.
- If you are checking Analytics for a Quiz, on the right side of the question, you can see how many users have answered the question correctly.
Individual Responses
- On the Surveys tab, navigate to the Individual Response tab.
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You can see the total number of responses received for the Survey next to the Survey name.
- Click the user name of the particular user whose responses you want to view.
This section displays the selected user's response to all the questions.
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If you are viewing the analytics for a Quiz, then you can see the answers chosen by the responder along with the correct answers.
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