- 04 Apr 2022
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Unable to invite a user - Domain not supported error
- Updated On 04 Apr 2022
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Issue:
This domain is not supported for your enterprise error appears when you try to invite a user to your Whatfix account.
Cause:
Whatfix is configured to send invites only to those users who use the same domain. For example, if your email address is [email protected], invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.
You need to be an Account Manager to invite other users. For more information on who can do what, see Whatfix User Roles.
Solution:
If you have partners that you work with, their domains can be added by reaching out to [email protected].