Top
Unable to invite a user - Domain not supported error
  • 04 Apr 2022
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Unable to invite a user - Domain not supported error

  • Dark
    Light
  • PDF

Issue:

This domain is not supported for your enterprise error appears when you try to invite a user to your Whatfix account.

Dashboard_userinvite_error


Cause:

Whatfix is configured to send invites only to those users who use the same domain. For example, if your email address is [email protected], invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.

your title goes here

You need to be an Account Manager to invite other users. For more information on who can do what, see Whatfix User Roles.


Solution:

If you have partners that you work with, their domains can be added by reaching out to [email protected].


Was This Article Helpful?

First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.