Unable to invite a user - Domain not supported error

Updated On 04 Apr 2022
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Issue:

This domain is not supported for your enterprise error appears when you try to invite a user to your Whatfix account.

Dashboard_userinvite_error

Cause:

Whatfix is configured to send invites only to those users who use the same domain. For example, if your email address is [email protected], invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.

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You need to be an Account Manager to invite other users. For more information on who can do what, see Whatfix User Roles.

Solution:

If you have partners that you work with, their domains can be added by reaching out to [email protected].

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Table Of Contents

Issue:
Cause:
Solution:

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

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