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Error: This domain is not supported for your enterprise
  • 11 Oct 2022
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Error: This domain is not supported for your enterprise

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Issue:

Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your Dashboard.

Cause:

Whatfix is configured to allow invites to only those users who use the same domain. So for example, if your email address is [email protected], invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.
Dashboard_userinvite_error

You also need to be an Account manager to invite other users. For more information on who can do what see Whatfix User Roles.

Solution:

If you have partners that you work with, their domains can be added by contacting [email protected].

Note:

If the issue persists, contact [email protected].


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