Error: This domain is not supported for your enterprise

Issue:

Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your Dashboard.

Cause:

Whatfix is configured to allow invites to only those users who use the same domain. So for example, if your email address is [email protected], invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.

You also need to be an Account manager to invite other users. For more information on who can do what see Whatfix User Roles.

Solution:

If you have partners that you work with, their domains can be added by contacting [email protected].