Error: This domain is not supported for your enterprise

Issue:

Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your Dashboard.

Cause:

Whatfix is configured to allow invites to only those users who use the same domain. For example, if your email address is Kent@xyz.com, invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.

You also need to be an Account manager to invite other users. For more information on who can do what see Whatfix User Roles.

Solution:

You can add other domains (of partners for example) by contacting support@whatfix.com.