Unable to see content with Preview extension
- 08 Sep 2024
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Unable to see content with Preview extension
- Updated On 08 Sep 2024
- 1 Minute To Read
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Issue:
You are unable to view content in the Draft or Ready stages using the Preview extension.
Cause:
While Whatfix automatically updates the Preview extension, sometimes the Preview extension gets outdated due to it not being updated in a while.
Solution:
For single-user installation:
Remove the Preview extension from your browser. For more information, see Uninstall an extension from Google Chrome.
Re-install the Preview extension using Whatfix Studio. For more information, see Install the Preview extension.
For bulk installation: Contact your IT team to update the Preview extension.
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If the issue persists, contact support@whatfix.com.
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