Issue
Certain content is still visible in Self Help even after removing it from the Content Repository.
Probable Cause
Articles from your content repository may still be accessible in Self Help even after they have been deleted from your knowledge base (content repository). This is because the content usually syncs once a week, and the crawler that picks up content from your repository has not been synced since the update.
Whenever you make changes to your knowledge base, you must sync it with Whatfix so that the Whatfix crawler fetches and indexes the content updates. Without syncing the repository with Whatfix, the latest updates may not reflect in Self Help.
Suggested Solution
Try syncing your Repository again.
For more information, see Content Repository.
If the issue persists, contact support@whatfix.com.