When do Whatfix Updates happen?

Whatfix continuously improves its product to ensure it meets users' needs and provides an exceptional experience. Here’s how Whatfix manages its updates:

Maintenance Releases

Frequency: Twice a week

Schedule: Every Monday and Wednesday

Purpose: These updates include bug fixes, performance improvements, and minor enhancements. These updates are crucial for maintaining the smooth operation of the software and addressing any issues promptly.

Product Feature Releases

Frequency: Once every 6 weeks

Schedule: On Wednesdays

Purpose: These updates introduce new features and significant improvements. They are customer-facing, meaning the changes and new functionalities are visible and usable by all users. These releases aim to enhance the user experience and provide valuable new capabilities.

Update Distribution and Requirements

How Customers Receive Updates:

Updates are not automatically available. You need to perform a Push to Production to accept the new release.

• However, this is only applicable to end-user widgets such as Self Help, Tasklist, and more.

• For the Dashboard and Studio, Whatfix releases are automatically updated for all customers.

Prerequisites:

There are no specific prerequisites mentioned for receiving updates, but the method of receiving updates differs based on the deployment option.

Methods for Receiving Updates:

• Cloud Deployment:

  • End-User Widgets: You need to perform Push to Production to accept new releases.

  • Dashboard and Studio: Releases are automatically updated for all users.

• Self-Hosted Deployment:

  • End-User Widgets:

    • Using Push to Production, which pushes the package to AWS or Azure based on your deployment settings.

    • Using Production Package. For more information, see Export Production Package for Self Hosted Deployment.

  • Dashboard and Studio: Releases are automatically updated for all users.

• On-Premise Deployment:

  • Releases are scheduled as per your convenience, typically a quarterly release update. The last stable release is updated to your on-premise instance.

  • End-User Widgets: You need to perform Push to Production to receive the update.

  • Dashboard and Studio: Releases are automatically updated once the on-premise setup is upgraded.