QuickRead for DAP on OS

Introduction

QuickRead is an AI capability powered by Whatfix that provides summarized answers to your end users' search queries within Explorer.

QuickRead uses information from your Whatfix content and the crawled content from your integrated repositories to generate a response to your end users' queries.

Benefits of QuickRead

• For end users:
  • It significantly reduces search time and improves the productivity of end users.
  • It provides faster contextual help for the end user.
  • It reduces the cognitive load of end users by providing concise and relevant information.
• For content creators:
  • It enables content creators to improve the quality of their help content based on end users' feedback on the generated responses.
  • It enhances the end-user adoption of the content created by the content creators.

Overview

QuickRead uses Large Language Models (LLMs) on Whatfix content and content aggregated from integrated repositories to generate responses to end users' queries.

QuickRead can respond to queries with information from the following Whatfix content types:

• Repository links
• Links
• Articles
• PDFs

Sources

QuickRead automatically responds to any end-user search query containing more than one word, provided relevant content is available. The responses provided by QuickRead include links, called Sources, that direct you to the source of information, wherever possible.

Feedback

End users can provide feedback by giving a thumbs-up or a thumbs-down based on the relevance of the response. If the end user gives a thumbs down on a QuickRead response, they have the option to comment on why they gave a thumbs-down feedback.

Multi-language support

QuickRead can understand and respond to queries in any European language supported by Whatfix. QuickRead responds in the language the query is written in, even if the source is in a different language.