Search support options
- 06 Feb 2025
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Search support options
- Updated On 06 Feb 2025
- 1 Minute To Read
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Whatfix enables end users to access support options when they do not receive search results for their queries. These support options enable end users to raise concerns about missing help content. Content creators can view end-user feedback and identify knowledge gaps in their help content.
To configure search support options, use the following steps:
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On the Whatfix guidance dashboard, click Style.
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Click Panel.
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Click Support.
Send email
Integrate your email with Explorer. On clicking this option, end users are taken to their default email client.
Use the following steps to enable email support:
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In the No Search Results accordion, select the Email support checkbox.
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Enter the email address you want end users to write to.
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Click Save.
Raise ticket
Integrate your existing ticketing platform with Explorer. On clicking this option, end users are redirected to your ticketing platform in a new tab.
Use the following steps to integrate your ticketing platform in Explorer:
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In the No Search Results accordion, select the Ticketing support checkbox.
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Enter the URL of the ticketing platform.
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Click Save.
Live chat
Integrate your existing live chat application with Explorer. On clicking this option, end users are redirected to your chat application in a new tab.
Use the following steps to integrate live chat in Explorer:
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In the No Search Results accordion, select the Chat support checkbox.
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Enter the URL that your end users use to access your live chat.
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Click Save.
Info:
Modify the text to be displayed to the end user when there are no search results in the Text section of the No Search Results accordion.
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