Introduction to Ask Whatfix AI

Note:

• Ask Whatfix AI is a Beta feature. Contact support@whatfix.com to enable it.

• Enabling this feature requires data migration, which might take some time.

• Whatfix does not share data with OpenAI; only non-PII metadata is shared during the migration.

• What is Ask Whatfix AI?

• Benefits of Ask Whatfix AI

• How does Ask Whatfix AI work?

• Onboarding experience

• Feedback

• Data privacy and security

• Prerequisite

• Implementation considerations for Ask Whatfix AI

What is Ask Whatfix AI?

Organizations use a data-driven approach to make product decisions. Whatfix's Product Analytics enables you to visualize and generate insights regarding end users' Whatfix DAP (Digital Adoption Platform) engagement and interactions with the product or application.

However, there are a few things to be set up before data visualization, such as:

• Identify the right Insight type (Trend, Funnel, or User Journey) to visualize data.

• Find the appropriate event for the data point.

• Apply relevant filters and breakdowns.

To simplify the data visualization process, Whatfix introduces Ask Whatfix AI. Ask Whatfix AI is an AI-powered capability that automatically converts end-user engagement queries into Trend Insight, Funnel Insight, or User Journey charts.

Ask a question, and Ask Whatfix AI provides the answer as a Trend, Funnel, or User Journey visualization based on your query. It also supports follow-up questions based on the initial query.

Benefits of Ask Whatfix AI

• No events or breakdowns need to be set up to visualize the data. For example, type how many users have seen a particular Pop-up or how many users dropped-off from a Flow, and Ask Whatfix AI shows the data as a Trend, Funnel, or User Journey chart based on the query.

• For granular analysis using different filters or breakdowns, Ask Whatfix AI creates an editable Trend Insight, Funnel Insight, or User Journey based on the query.

  Note:

  User breakdowns are available only for Trend Insights.

How does Ask Whatfix AI work?

Ask Whatfix AI uses Large Language Models (LLMs) to generate charts from engagement-related queries.

Onboarding experience

Ask Whatfix AI shows eight predefined queries or prompts that can help you get started.

Feedback

Provide feedback on the Ask Whatfix AI experience by clicking a thumbs-up or a thumbs-down after the chart is generated

Data privacy and security

• Ask Whatfix AI does not display any Personally Identifiable Information (PII)-related filters such as User ID, User type, User Attributes, and Reserved Variables.

• The LLM does not capture any confidential or contextual information, such as the number of times a Flow step failed and which Flow step failed. This data remains securely within Whatfix.

Prerequisite

End users must engage with the DAP content or the application for Ask Whatfix AI to display data.

Implementation considerations for Ask Whatfix AI

• The Trend Insight chart generated by Ask Whatfix AI does not include table and donut chart views.

• Event groups are not supported by Ask Whatfix AI.

To know how to access and use Ask Whatfix AI, see Use Ask Whatfix AI.