Session metrics are showing the same data

Issue

When you use the session metrics in Trend Insights, Total number of sessions and Average number of sessions per user, and break down the data by User ID, both metrics display the same values for each user.

Visualized data: Total number of sessions with user breakdown set as User ID.

Visualized data: Average number of sessions per user with user breakdown set as User ID.

As shown in the above screenshots, both metrics show the same data.

Probable Cause

This behavior is expected based on how each metric is calculated:

• Total number of sessions represents the total session count for each user.

• Average number of sessions per user is calculated as:

  Total sessions ÷ Number of users

When the User breakdown is set to User ID, each row in the data corresponds to a single user. Therefore, the number of users for each row is always 1.

Hence, Total sessions for a user ÷ 1 = Total sessions for that user

This is why the two metrics appear identical, that is, they show the same session count for each user.

Example:

For johndoe@abc.com:

Total sessions: 259

Number of users in this group: 1

Average sessions per user: 259 ÷ 1 = 259

Note:

For more information on the descriptions of the session metrics, see Analyze sessions using Trend Insights.

Suggested Solution

To see meaningful differences between the two metrics, use a breakdown that groups multiple users together, such as Department, Region, or Role. This way, the average reflects how sessions are distributed across users in each group.

Example:

Visualized data: Total number of sessions with user breakdown set as Region.

Visualized data: Average number of sessions per user with user breakdown set as Region.

Use the User ID breakdown only when you want to see session data for each individual user.

Note:

If the issue persists, contact support@whatfix.com.