Link opened in new format event not working for Improved Self Help

Issue

The Link opened in new format event is not capturing data for links opened from the Improved Self Help.

Note:

The Link opened in new format event is triggered when the end user opens a link content created using the Whatfix dashboard or Whatfix Studio from Self Help, Task List, or Launcher.

Probable Cause

The Link opened in new format event is not supported for the Improved Self Help.

Suggested Solution

The Clicks on content within Explorer event enables you to analyze the link opened data for the Improved Self Help.

Use the following steps to analyze the engagement with link content in Improved Self Help:

4. Click the Give your insight a name textbox to enter a name for your Insight.

   

5. From the Select user type dropdown, choose whether to analyze data for All users, Identified users, or Anonymous users.

   

6. Click Choose metric.

   

7. Under Event metrics, select Total events or Unique users as required.

   

8. Click Add event.

   

9. Click Guidance events, select Clicks on content within Explorer, and then click Apply.

   

10. Click Filter.

    

11. Search for Content type and then select it.

    

12. Select link, and then click Apply.

    

13. Click Breakdown.

    

14. Select Content title shown and Content type, and then click Apply.

    

15. Add the required User filter and User breakdown.

    

    Info:

    Here’s the data setup.

    

16. Scroll down to view the generated data chart.

    

17. Click Save.

    

Info:

Export or schedule the Trend Insight as required.