Static content events not working for Improved Self Help

  • Updated On Jan 2, 2026
  • Published on Sep 9, 2025
  • 1 minute(s) read
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Issue

Events related to Static content, such as Link opened in new format and Video link clicked, are not capturing data for the Improved Self Help.

static_content_event_no_data.png

Probable Cause

Engagement events related to Static content are not supported for the Improved Self Help.

The following events used to measure Static content engagement are not supported for the Improved Self Help:

  • Article closed

  • Article viewed

  • Link opened

  • Link opened in new format

  • Video link clicked

  • Pdf Viewed

  • Image start

Suggested Solution

The Clicks on content within Explorer event enables you to analyze the end-user engagement with content in the Improved Self Help.

Use the following steps to analyze the end-user engagement with Static content in Improved Self Help:

  1. On the Whatfix Analytics dashboard, click Insights.
    ia_left%20nav_insights

  2. Click Create insights.
    create_insights

  3. Click Trend Insights.
    trend_insights

  1. Click the Give your insight a name textbox and enter a name for your Insight.

  2. From the Select user type dropdown, choose whether to analyze data for All users, Identified users, or Anonymous users.

  3. Click Choose metric.

  4. Under Event metrics, select Total events or Unique users as required.

  5. Click Add event.

  6. Click Guidance events, select Clicks on content within Explorer, and then click Apply.

    trends_new_self_help_clicks_on_content_within_explorer.png

  7. Click Filter.

    trends_new_self_help_clicks_on_content_within_explorer_filter.png

  8. Search for Content type and then select it.

    trends_new_self_help_clicks_on_content_within_explorer_content_type.png

  9. Select the required filter value - link, video, pdf, text, or image, and then click Apply.

    add_content_type_improved_self_help.gif

  10. Click Breakdown.

    clicks_on_content_within_explorer_data_add_breakdown.png

  11. Select Content title shown and Content type, and then click Apply.

    trends_new_self_help_clicks_on_content_within_explorer_breakdown_by_content.png

  12. Add the required User filter and User breakdown. For more information, see Filter Insights data using User Filters and User Breakdown.

    trends_new_self_help_clicks_on_content_within_explorer_breakdown_filter_breakdown_user.png

    Info:

    Here’s the data setup.

    clicks_on_content_within_explorer_data_setup.png

  13. Scroll down to view the generated data chart.

    clicks_on_content_within_explorer_sample_data_chart.png

  14. Click Save.

Info:

Export or schedule the Trend Insight as required.