Top
Google Sheets Integration
  • 30 Jul 2024
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Google Sheets Integration

  • Dark
    Light
  • PDF

Article summary

Note:

Integrating Whatfix and Google Sheets requires backend configuration that can only be done by Whatfix. Contact
support@whatfix.com to set up the integration.


Overview

Google Sheets and Whatfix integration enables you to import your support articles from any Knowledge Base application and export Whatfix reports to a Google Sheet.


Use cases

Here are some use cases that are possible using this integration:

  • Import support articles from any Knowledge Base application. This can be useful if your organization is using a custom support site or app.

  • Import all your FAQs, which are in text format, to Self Help for easy access and usage.

  • Export Whatfix reports to Google Sheets. For example, export reports, such as

    • Most run Flows
    • Most searched terms on Self Help as a Google Sheet.
  • Add end-user data to Google Sheets and use it for content segmentation to show content to a specific group of users. This can be helpful if your app has no API to share the data.


How it works

googlesheets_import_integration_how_it_works(1)


Authentication

Google Sheets uses OAuth 2.0 for authorizing its REST APIs. Whatfix uses Google Sheet Connector, through which users get authorized when calling Google Sheet APIs.


Integration process

googlesheets_import_integration_process(1)

your title goes here

This integration is not available for Self Hosted mode of deployment.


Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.