How is an Optional step in a Flow considered complete?
- 13 Feb 2025
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How is an Optional step in a Flow considered complete?
- Updated On 13 Feb 2025
- 1 Minute To Read
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Optional steps in a Flow maintain a seamless user experience across various scenarios. Whatfix skips Optional steps when specific pages or elements do not display to certain users, ensuring continuity of the flow for all scenarios.
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For more information, see Define a step as optional.
Analyze Optional steps
Consider that you want to analyze the number of users who completed a Flow with Step 2 as an Optional step using Trend Insights.
Event Name: Flow completed
Event Filter: Content Title (Name of the Flow)
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For more information on how to create a Trend Insight, see Create Trend Insights.
The Flow is complete in the following scenarios:
- All steps, including the Optional step, are completed.
- All steps excluding the Optional step are completed; that is, if the Optional step does not apply to a particular user and is not shown to them.
- The user clicks anywhere on the page where the optional step appears.
Info
The Flow is not complete if the user closes the Optional step.
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