List of Whatfix-related Events

Any Whatfix Events

Shows the overall end user engagement with any Whatfix content such as Flows, Beacons, Smart Tips, and more.

Page View

Triggered when Whatfix content or widgets load on a specific page where the end user is active

Flow started

Triggered when the end user launches a Flow from Self Help or Task List.

Flow step shown

Triggered when a Flow step is shown to the end user.

Flow step completed

Triggered when the end user completes a Flow step.

Flow backtracked 1 step

Triggered when the end user moves a step back in a Flow.

Flow backtracked 1 step and failed

Triggered when the end user moves a step back in a Flow and the Flow fails.

Automated Flow stopped

Triggered when a Flow is stopped using the _ wfx _close_live() function from the console.

Branched Flow started

Triggered when the end user launches a branched Flow.

Failed to launch Flow step

Triggered when the Flow step fails to appear on an application.

Flow Auto closed

Triggered when an automated Flow step is closed.

Flow closed

Triggered when the end user closes a Flow.

Flow completed

Triggered when the end user completes a Flow.

Flow completed with feedback

Triggered when the end user closes a Flow and gives feedback from the Flow closure feedback message.

The Flow closure feedback message appears only if you’ve enabled the Flow closure feedback feature. For more information, see Flow Closure Feedback.

Flow completed without feedback

Triggered when the end user closes a Flow and does not provide feedback from the Flow closure feedback message.

The Flow closure feedback message appears only if you’ve enabled the Flow closure feedback feature. For more information, see Flow Closure Feedback.

Flow feedback

Triggered when the end user provides feedback on the completion of a Flow.

Flow resumed

Triggered when the end user moves forward in a Flow.

Flow set to manual

Triggered when an Automated Flow fails and the Flow is switched to manual for the end user’s inputs.

Flow slideshow closed

Triggered when the end user closes a Flow slideshow without completing it. The step number at which the user closed the slideshow is also captured.

Flow slideshow closed at Step 1

Triggered when the end user closes a Flow slideshow on the first slide.

Flow slideshow completed

Triggered when the end user completes a Flow slideshow.

Flow slideshow restarted

Triggered when the end user restarts a Flow slideshow from the last slide.

Info:

A Flow is played as a Slideshow in Self Help and Task List when it is tagged with the nolive tag.

Flow slideshow started

Triggered when the end user starts a Flow slideshow.

Info:

A Flow is played as a Slideshow in Self Help and Task List when it is tagged with the nolive tag.

Flow step viewed in slideshow

Triggered when the end user moves through the slides (Flow steps) in a slideshow.

User transitioned to another Flow

Triggered when the end user navigates to another Flow from the first one.

Attached flow started

Triggered when two Flows are linked and the end user launches the second Flow from the end message pop-up of the first Flow.

Flow end message closed by “X” icon

Triggered when the end user closes the Flow end message using the x icon.

Flow end message closed by close button

Triggered when the end user clicks the Close button on the Flow end message when the feedback option is not configured.

Flow launched as pop-up

Triggered when the end user launches a Flow when the wfx_play_as_popup tag is used.

Info:

When a Flow is tagged with the wfx_play_as_popup tag , a Pop-up is shown before the Flow starts playing.

Flow launched from pop-up

Triggered when the end user launches a Flow linked to a Pop-up button.

Flow loaded as pop-up

Triggered when a Flow with wfx_play_as_popup tag gets displayed in the application.

Info:

When a Flow is tagged with the wfx_play_as_popup tag, a Pop-up is shown before the Flow starts playing.

Flow with wfx_play_as_popup tag skipped

Triggered when the end user skips a Flow with the wfx_play_as_popup tag.

Info:

When a Flow is tagged with the wfx_play_as_popup tag , a Pop-up is shown before the Flow starts playing.

Beacon clicked

Triggered when the end user clicks a Beacon on the application.

Beacon shown

Triggered when a Beacon gets displayed on the application.

Pop-up closed by close button

Triggered when the end user closes the Pop-up using a button configured with the Close action.

Pop-up closed by “X” icon

Triggered when the end user closes a Pop-up using the x icon.

Pop-up shown

Triggered when the Pop-up is shown to the end user.

Pop-up skipped

Triggered when the end user skips the Pop-up.

“Do not show me again” selected

Triggered when the end user selects the Don’t show me again checkbox in a Pop-up.

URL Triggered via Pop-up

Triggered when the end user opens the link attached to a Pop-up.

QuickRead feedback

Triggered when an end user provides feedback on a QuickRead response for a search query by clicking the Thumbs up option.

QuickRead Links Consumed

Triggered when QuickRead links are accessed by the end user within the QuickRead response.

QuickRead response

Triggered when a QuickRead response or an error message is displayed for a search query.

QuickRead subject feedback

Triggered when an end user clicks the Thumbs down option on a QuickRead response and submits feedback using the How can we improve? field. End users can provide detailed insights about their experience and issues with the QuickRead answer.

QuickRead autoquestion

Triggered when the end user clicks the Show more button in the QuickRead onboarding experience.

Smart tip shown

Triggered when the Smart Tip appears on the application.

Smart-tip autocompleted

Triggered when the Smart Tip is autocompleted.

Smart-tip autocompleted via scroll

Triggered when the Smart Tip is autocompleted when the end user scrolls away and then back to the selected element.

Smart-tip element not found

Triggered when Whatfix is unable to find the element on which the Smart Tip is latched to.

Smart-tip loaded for page

Triggered when the Smart Tip loads on the application.

Info:

Whatfix enables you to filter up to 3 months of data for the Smart-tip loaded for page event.

User closed Smart Tip

Triggered when the end user closes the Smart Tip using the x icon.

Validation Tip correct input

Triggered when the end user enters the correct input after a Validation Tip is shown.

Validation Tip error fixed

Triggered when the end user re-enters input after a Validation Tip is shown.

Validation Tip error shown

Triggered when input provided by the end user is incorrect and a Validation Tip is shown.

Task List shown

Triggered when the Task List gets displayed on the application.

Task List closed

Triggered when the end user closes the Task List.

User interacted with Task List

Triggered when the end user opens the Task List.

Task List shown after nudge

Triggered when the Task List opens on the application to nudge users.

Task completion

Triggered when the end user completes a task in the Task List, based on the completion criteria of the content.

Task list segment completion

Triggered when the end user completes all the tasks in the Task List.

Self Help shown

Triggered when Self Help gets displayed on the application.

Info:

Whatfix enables you to filter up to 3 months of data for the Self Help shown event.

Self Help Opened

Triggered when the end user clicks the Self Help icon to open the widget.

Self Help closed

Triggered when the end user closes Self Help.

Self Help Search

Triggered when the end user engages with Self Help search.

Self Help feedback entered

Triggered when the end user types feedback after searching and not finding results.

Self Help feedback option selected

Triggered when the end user selects the feedback option in the closed or open state of Self Help.

Feedback sent after no search result

Triggered when the end user gives feedback after no search results are found in Self Help.

Email provided for Self Help feedback

Triggered when the end user provides an email address in the feedback in Self Help.

New content notification badge selected

Triggered when the end user selects the new content notification badge in the closed state of Self Help.

New content notification badge hovered

Triggered when the end user hovers the cursor over the new content notification badge in the closed state of Self Help.

Clicks on Self Help (New) icon of Pin

Triggered when the end user clicks the Pin icon.

Clicks on Explorer icon within the Pin on roll over

Triggered when the end user clicks the Explorer icon within the Pin on roll over.

Click on Feedback icon on Pin on roll over

Triggered when the end user clicks the Feedback icon within the Pin on roll over.

Clicks on the Explorer icon in the top navigation bar

Triggered when the end user clicks the Explorer icon in the top navigation bar of the Self Help (New) widget.

Clicks on the Feedback icon in the top navigation bar

Triggered when the end user clicks the Feedback icon in the top navigation bar of the Self Help (New) widget.

Clicks on options within no search results screen

Triggered when the end user clicks any available option on the no search results screen within the Explorer of Self Help (New). These options include Provide feedback, Send email, and more.

Clicks on the Chatbot icon in the top navigation bar

Triggered when the end user clicks the Chatbot icon in the top navigation bar of the Self Help (New) widget.

No search results feedback

Triggered when the end user clicks Submit in the Provide feedback option on the no search results screen.

Clicks on content within Explorer

Triggered when the end user consumes any content within the Explorer.

Self Help (New) Explorer

Triggered when a search is initiated within the Explorer of Self Help (New).

Search suggestions shown

Triggered when the end user is shown the search suggestions within the Explorer of Self Help (New).

Search filters applied

Triggered when the end user clicks the Apply filter button within the Explorer of Self Help (New). Users can filter search results by content such as Flow, Link, Video, and more. This event helps you understand how many users use the filter option to narrow down search results.

Self Help shown

Triggered when Self Help (New) gets displayed in the application.

Feedback from end users

Triggered when the end user submits feedback by clicking Submit in the Provide feedback option on the no search results screen within the Explorer of Self Help (New).

Link opened

Triggered when the end user opens a hyperlink from a Smart Tip, Beacon, or Flow step.

Link opened in new format

Triggered when the end user opens a link content created using the Whatfix dashboard or Studio from Self Help, Task List, or Launcher.

Article closed

Triggered when the end user closes text content.

Article viewed

Triggered when the end user views text content.

Video link clicked

Triggered when the end user opens a video link.

Survey Shown

Triggered when a survey loads on an application.

Survey Abandoned

Triggered when the end user abandons the survey.

Survey Closed

Triggered when the end user closes a survey without submitting the responses.

Survey Maximize

Triggered when the end user maximizes the survey.

Survey Minimize

Triggered when the end user minimizes the survey.

Survey Refresh

Triggered when the survey is refreshed.

Survey Submit

Triggered when the end user submits a survey.

Launcher Clicked

Triggered when the end user clicks a Launcher.

Launcher Loaded

Triggered when a Launcher loads on an application.

Extension installed

Triggered when the end user installs the extension.

Extension updated

Triggered when an extension is updated on the end users’ browsers.

Any App Events

Shows the overall end-user engagement with the created User Actions, events captured using Whatfix API, and more.