Flow Closure Feedback
- 23 May 2023
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Flow Closure Feedback
- Updated On 23 May 2023
- 1 Minute To Read
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Article Summary
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Flow Closure Feedback enables you to ask for end-user feedback when they manually close the Flow using the Close icon. This helps you understand, directly from them, why they closed a Flow before completing it. In case your end user closes the Flow tooltip by mistake, they also get the option to resume the Flow through the feedback pop-up.
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To enable the Flow closure Feedback feature, contact support@whatfix.com.
The feedback pop-up appears only when your end users close the Flow for the first time. The end users who close the same Flow more than once, see a toast message to resume the Flow and won't see the feedback pop-up.
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The toast message disappears after 5 seconds.
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- Changing the Flow Tooltip color also changes the Flow Closure Feedback pop-up color.
- You cannot change the feedback options, message, language, style, etc. in the Flow Closure Feedback pop-up.
- The Flow Closure Feedback feature is enabled at a Global level which means that you cannot disable it for a particular Flow.
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