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Google Sheets Integration
  • 07 Jun 2024
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Google Sheets Integration

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Article summary

Note:

Integrating Whatfix and Google Sheets requires backend configuration that can only be done by Whatfix. Contact
support@whatfix.com to set up the integration.


Overview

Google Sheets and Whatfix integration enables you to import your support articles from any Knowledge Base application and export Whatfix reports to a Google Sheet.


Use cases

Here are some use cases that are possible using this integration:

  • Import support articles from any Knowledge Base application. This can be useful if your organization is using a custom support site or app.

  • Import all your FAQs, which are in text format, to Self Help for easy access and usage.

  • Export Whatfix reports to Google Sheets. For example, export reports, such as

    • Most run Flows
    • Most searched terms on Self Help as a Google Sheet.
  • Add end-user data to Google Sheets and use it for content segmentation to show content to a specific group of users. This can be helpful if your app has no API to share the data.


How it works

googlesheets_import_integration_how_it_works1


Authentication

Google Sheets uses OAuth 2.0 for authorizing its REST APIs. Whatfix uses Google Sheet Connector, through which users get authorized when calling Google Sheet APIs.


Integration process

googlesheets_import_integration_process1

your title goes here

This integration is not available for Self Hosted mode of deployment.


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