What is Google Analytics?
- 03 Aug 2023
- 3 Minutes To Read
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What is Google Analytics?
- Updated On 03 Aug 2023
- 3 Minutes To Read
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Whatfix provides easy-to-configure analytics with the most popular analytics tool: Google Analytics (GA).
Note
You need to configure Google Analytics (GA4) to be able to see the following reports.
You can perform the following actions only after configuring your Whatfix account to your Google Analytics account.
- Track usage of the Flows you have created using Whatfix.
- Track usage of the various Whatfix widgets (onboarding Popups, Self Help, Beacons, Tasklist, slideshows, etc.)
Note
The numbers may vary between Whatfix Analytics and Google Analytics. This is because Whatfix Analytics uses India Standard Time (IST) GMT +5:30 timezone, and your analytics must be configured in a different timezone. To see the same numbers, kindly update the timezone in your Google Analytics account under Admin > View Settings > Time zone country or territory.
Here's a quick overview of the various dashboards and reports available in GA4.
Dashboard Name | Description |
|---|---|
| Editor's performance | Provides an overview of the Flows being created and edited by Flow editors in your Whatfix business account |
| Self Help widget performance | Provides an overview of the performance of the Self Help widget with details like:
|
| Usefulness of help articles | Provides a comprehensive overview of the usage of Whatfix Flows wherever it is being used in your product. Tracks the usage of multiple formats, including:
|
| Guided Pop-up and smart Pop-up | Provides usage of the guided pop-up and smart pop-up widgets.
|
Here's a list of Flow related reports that are available in GA and can help you track your account usage.
Report Name | Description |
|---|---|
Flows - Viewed | This report gives the count of the number of times a particular Flow has been viewed in slideshow format |
Flows - Completely viewed | This analytics report gives the count of the number of times a particular Flow has been completely viewed in slideshow format |
Flows - With only start page view | This analytics report gives the count of the number of times when users have viewed only the introduction slide of Flow in the slideshow format |
Flows - Live runs | This analytics report gives the count of the number of times a particular Flow has been launched in the live mode |
Flows - Live runs completed | This analytics report gives the count of the number of times a particular Flow has been completed in the live mode |
Flows - Need attention | This analytics report gives the count of the number of times a particular Flow has been manually closed by the user during a live run on any step. It also provides the steps at which users frequently close the Flow. |
Flows - Need rework | This analytics report gives the count of the number of times a particular Flow has failed to launch or complete. It also provides the steps at which failures occur frequently. |
Here's a list of widget related reports that are available in GA that can help you gauge the performance of the Whatfix widgets:
| Report Name | Description |
|---|---|
| Self Help - Most help sought pages | This analytics report gives the complete URL or website address on which the Self Help widget has been clicked the maximum number of times |
| Self Help - Necessary help found | This analytics report gives the count of the number of times a Flow has been launched from the Self Help widget after it has been clicked |
| Tasks | This analytics report provides the completion of your Task Lists by users and tasks. |
| Pop-up | This analytics report provides the count of the number of times the Pop-up is displayed to your users. |
| Smart tips | This analytics report provides the count of the number of times Smart tips are displayed to your users. |
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For more information on how to configure your GA4 account, see Capture Whatfix Analytics data using Google Analytics.
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