Self Help does not display
  • 25 Mar 2023
  • 1 Minute To Read
  • Dark
  • PDF

Self Help does not display

  • Dark
  • PDF

Article summary


You have added content to Self Help and pushed it to production, but the widget doesn't show up on your application


Self Help may not display if,

  • the segment is not live
  • the visibility rules aren't set correctly or have expired
  • there's a conflict between the Visibility rules of two Self Help segments
  • there is no content inside the Self Help segment
  • your browser is configured to block Pop-ups


  • Check if the segment for the Self Help is active. After a segment is created, it has to be explicitly made active.

  • Check if you have content in Self Help.
    Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection.

  • Set correct visibility rules.
    Visibility and Display Rule Conditions

your title goes here

If the issue persists, contact

Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.