Top
Self Help does not display
  • 25 Mar 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Self Help does not display

  • Dark
    Light
  • PDF

Article summary

Issue

You have added content to Self Help and pushed it to production, but the widget doesn't show up on your application

Cause:

Self Help may not display if,

  • the segment is not live
  • the visibility rules aren't set correctly or have expired
  • there's a conflict between the Visibility rules of two Self Help segments
  • there is no content inside the Self Help segment
  • your browser is configured to block Pop-ups

Solutions:

  • Check if the segment for the Self Help is active. After a segment is created, it has to be explicitly made active.
    segment_Active

  • Check if you have content in Self Help.
    Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection.

  • Set correct visibility rules.
    Visibility and Display Rule Conditions

your title goes here

If the issue persists, contact support@whatfix.com.


Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.