Translate Pop-ups in Multiple Languages

You don't have to create different Pop-ups for each language in case you use multiple languages to author Whatfix content. You can use the Whatfix Translations capability to translate Pop-ups.

Let's assume you want to create a Pop-up for your English and German-speaking users. You would like to notify them about your privacy policy update. Apart from the Pop-up content being in English and German, respectively, you would also like to route your users to the respective language support page.

Translating Pop-ups is a two-step process
Step 1: Create the Pop-up in a default language
Step 2: Translate the Pop-up into multiple languages

Use the following steps to achieve the translation of Pop-ups in multiple languages:

Step 1: Create the Pop-up in a default language

Step 2: Translate the Pop-up

Use the following steps to translate the Pop-up:

3. Click the language to which you want to translate the content.
   

4. Select the type of content you want to translate using the dropdown.
   

5. Select the Pop-up you want to translate.
   

   your title goes here

   • You can only translate the Content and Widgets that are in the Draft and Ready stages.
   • You can view the Stage at which the Content or Widget is in the Stage column.
   • Out of Date implies that there is a more recent version of the default content that needs to be translated.
     

6. Translate the content, and then add the German support URL in the Button 1 Action.
   

   your title goes here

   If you've added an image to the Pop-up, you can also change the image based on the language.
   

7. Click Translate all.
   

   your title goes here

   You can auto-translate the content if your default content creation language and the language to be translated into are both supported by auto-translation.

8. On the confirmation pop-up, click Translate all.
   

9. Once done, click Save.
   

   The translated content status is updated to Completed and moved to the end of the list. For more information see, Language file translation status.

   Note

   • Whatfix doesn’t validate the accuracy of the translated language. For example, a user can select German and enter the text in Russian.
   • Only Account Managers can add additional languages.
   • The language used to show Whatfix content to the end-user depends on the language selected in the application and browser.
   • Select Properties using the Content Type dropdown to translate Whatfix UI text. This ensures that the user sees both the content you created and the Whatfix UI in the translated language.