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Content not appearing in Self Help when searching
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Content not appearing in Self Help when searching

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Causes:

  • Tags that you may have attached to your content may be restricting the search scope thus preventing content from showing up when searching in Self Help.
  • Content may not have the relevant keywords that are being used in the search phrase
  • Global search is disabled for Smart Context enabled accounts.

Solutions:

  • Check the Tags that are attached to the content that ought to appear in Self Help. There could be a conflict where you may need to remove or update a tag to ensure the content shows up again. See, Restricting Self Help Search results using Tags.
  • Include relevant keywords in the content so that it shows up in the search results. See, Understanding Search in Self Help.
  • If you've enabled Smart Context then configure the settings to allow search gloablly. See, Smart Context.
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