Content does not show in Self Help's search results

Issue

Content does not appear inside Self Help when searching for it.

Probable Causes

Content might not appear in the Self Help widget under the following scenarios:

• The content has not been added to the Self Help segment. To make content appear in search, you need to first add it to the default segment of Self Help. For example, if you use a Tag in the search scope to make it appear inside Self Help when searching, you need to add the same Tag to the default segment of Self Help.

• The content doesn't have the relevant keywords that are being used in the search phrase.

• The Tags attached are restricting the search scope, thus preventing content from showing up when searching in Self Help. If you add Tags to your search scope, only the content with the same Tag appears in the search results.
  

• The content is segmented to not appear to certain users based on their roles.

• The static content does not have the necessary Tags.

• The Global search is disabled for Smart Context-enabled accounts.

Suggested Solutions

• Ensure that the content is added in the Self Help segment.

• Include relevant keywords in the content so that it shows up in the search results.
  For more information, see Help Users Find Content in Self Help using Keywords

• Check the Tags that are attached to the content that ought to appear in Self Help. Ensure that the tags in the search scope match those on the content. If the tags don't match, the content won’t appear in the search results. You might need to update the content's tags or modify the search scope to include the correct tags.
  For more information, see Add Page Tags and Role Tags to content

• Check whether user roles are used to segment content. If so, ensure that the content is added to the specific Self Help segment.

• Ensure that the global page Tag is attached to static content so that it is visible all through the application.
  For more information, see Add Global Tag to the content

• Configure the settings to allow global search if you've enabled Smart Context.
  For more information, see Smart Context