Content not appearing in Self Help when searching

Causes:

• Content may not have been added in the Self Help segment.
• Content may not have the relevant keywords that are being used in the search phrase.
• Tags that you may have attached to your content may be restricting the search scope thus preventing content from showing up when searching in Self Help.
  
• Content may not appear to certain users based on their roles.
• Static content may not have the necessary associated tags.
• Global search is disabled for Smart Context enabled accounts.

Solutions:

• Ensure that the content is added in the Self Help segment.
• Include relevant keywords in the content so that it shows up in the search results. See, Using keywords to help users find content.
• Check the Tags that are attached to the content that ought to appear in Self Help. There could be a conflict where you may need to remove or update a tag to ensure the content shows up again. See, Restricting Self Help Search results using Tags.
• Check whether user roles are used to segment content. If so, make sure the contents are added to the specific Self Help segment.
• Sometimes static content does not show up in Self Help if they are not associated to any Page tags. So, whenever you create a static content in the Whatfix Dashboard attach the global page tag to make it visible all through the application. See, Adding Tags to content.
• If you've enabled Smart Context then configure the settings to allow global search. See, Smart Context.