Error while adding a Video to Self Help

Article summary

Did you find this summary helpful?

Thank you for your feedback

Issue

When you upload a video as a Zoom link in Self Help, you get an error message that the video is not supported.

There may be some restrictions as part of your organization's IT policies that are blocking Zoom links from being added inside Whatfix content.

Use any of the following solutions to avoid the error:

Host the Zoom links on the Whatfix dashboard, and then add the link to Self Help.

your title goes here

For more information on how to host a Link on the Whatfix dashboard, see Create a Link.

your title goes here

If your organization has a Content Security Policy (CSP) in place to block external code insertions, it could prevent Whatfix from working on your app. To prevent this from happening, Whatfix domains must be whitelisted.

your title goes here

your title goes here

If the issue persists, contact support@whatfix.com.

Was this article helpful?

Table Of Contents

Changing your password will log you out immediately. Use the new password to log back in.

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

Your profile has been successfully updated.

Logout