Content does not appear in Explorer's search results
- 14 Nov 2025
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Content does not appear in Explorer's search results
- Updated On 14 Nov 2025
- 2 Minutes To Read
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Issue
Explorer does not display content that exists on your Whatfix Guidance dashboard in its search results.
Probable Causes
Content might not appear in Explorer's search results due to the following reasons:
The content doesn't contain the relevant keywords that are used in the search phrase.
The tags in your search scope restrict which content shows up in the search results. If you use tags in your search scope, only content with the appropriate tags appear in Explorer's search results.
The search scope of your Self Help widget does not include the tags applied to the content.
The content is segmented to not appear to certain users based on their roles.
Global search is disabled for Smart Context-enabled accounts.
Suggested Solutions
Ensure that the content is added in the Self Help segment.
Include relevant keywords in the content so that it shows up in the search results. For more information, see Help users find content using search keywords.
Check the tags that are attached to the content that must appear in Explorer's search results. For more information, see Search Scope of a Self Help segment.
Ensure your content is correctly tagged and that the tag matches the Self Help configuration.
Debug:
Ensure that your content contains a tag or combination of tags that are present on the page. To check which tags are loading on a particular page, use Whatfix's debugging commands in your browser's Developer Tools. For more information, click the following accordion:
Identify tags loaded on a page
Use the following steps to get the debug logs:
Go to the page in your application where you want to get the loaded Tags.
Open your browser's Developer Tools.
Go to the Console tab.
Type _wfx_settings.debug_mode=true; and press Enter.
Here, you are setting the _wfx_settings.debug_mode variable to a true value, which instructs Whatfix to provide debug logs for Whatfix widgets whenever they load on a page.
- Type _wfx_refresh(); and press Enter.
The _wfx_refresh(); command reloads all Whatfix content and widgets that are supposed to load on the page.
After getting the debug logs, click IS is enabled : applying on top of base segment to expand its output.
Inside, there are objects containing the names of the Tags evaluated on that particular page.
Each object contains the following information:
- conditions: The conditions required for that Tag to load.
- flows: The count of content this Tag is attached to.
- name: The name of the Tag.
- type: The type of the Tag, that is, Page, Role, or Other Tag.
Check whether user roles are used to segment content. If so, ensure that the content is added to the specific Self Help segment.
Ensure that the global page tag is attached to static content so that it is visible all through the application. For more information, see
Add Page tags and Role tags to content.Note:If your account has multiple Global tags, select the one with the highest value. For example, if the tags in your account are Global-Page, Global-Page_1, and Global-Page_2, content should be tagged with Global-Page_2. For more information on viewing the Global tags available in your account, see How can I view the Global tags created in my account?
If you've enabled Smart Context, configure the Explorer search settings to include content across all applications. For more information, see Smart Context.
Note:If the issue persists, contact support@whatfix.com.
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