Flow could not detect the element for the next step

Issue

Flow couldn't detect the element for the next step while it is being played.

Probable Causes

• Flow might have been created using the elements captured in a non-production (developer/UAT) environment, and an attempt is made to play the Flow in the Production environment. Element IDs are different for UAT and Production environments.
• The underlying application has changed, or the specific element is missing.
• The Flow might fail in specific browsers due to differences in how each browser interprets CSS Selectors or renders elements on the page. For example, the selector might correctly locate an element in Microsoft Edge but fail to identify it in Chrome.
• If there are multiple similar elements on the application, Whatfix fails to recognize the right element.

Suggested Solutions

• Ensure that the Flow is created in the Production environment.
• Edit the Flow and reselect the element. For more information, see Reselect Elements to manage UI changes.
• If the Flow fails only in a specific browser, reselect the element in that browser and verify that the selector identifies it consistently across all supported browsers. If the element behaves inconsistently, make the step an optional step so the Flow continues even when the element is already selected or unavailable. If required, update the browser to the latest version and verify again.
• In case of multiple similar elements, use CSS selectors to identify the right element.