Smart Tips segment does not appear in your application

Issue

You have configured Smart Tip segments, but they are not appearing in your application.

Probable Causes

• The Smart Tip segment is not pushed to Production.
• Smart Tips will not appear on your application if you've pushed only the content and not the associated Smart Tip widget segment.
• Two or more Smart Tip segments are present on the same page.
• Incorrect Visibility Rule conditions have been configured.

• Another Smart Tip segment that is configured to appear on the same page is taking precedence.
• An iFrame-based CSS Selector, for example, a CSS Selector for an embedded video player, is set in the Smart Tip segment's Visibility Rule.
• Clicking Push to production automatically updates the extension and pushes the newly created Smart Tip to the cloud server. The success email you receive denotes the completion of this process. But it may take a little longer before it can be seen by your end user's extension.
• The underlying application has UI changes.
• The version number of the updated extension on the Whatfix Dashboard does not match the version on your browser's extension page.

Suggested Solutions

• Ensure that the Smart Tip collection and its associated Smart Tip segment are pushed from the Ready stage to the Production stage to make them live on the application.

• After saving the Smart Tips you create using Studio, they are available in the Content section. However, the Smart Tip segment in the Widgets section needs to be configured with the correct Visibility Rules for the Smart Tips to appear on the application. Smart Tips will not appear if you push only the content and not the associated widget.
  It is recommended that you push the widget first from the Ready stage of the Widgets section, as this guarantees that the segment and its associated content are simultaneously pushed to Production. For more information on pushing a widget to Production, see Push Whatfix content and widgets to Production.

• By default, Whatfix evaluates only one Smart Tips collection per page at any given time. If you want to show two or more Smart Tips on the same page, add them to the existing collection.
  If you've created a Smart Tip on a global element and want it to appear on every page, you have to include the Smart Tip in all the respective collections. This is because only one collection is evaluated per page.

• If Smart Tips are to be used for multiple pages, separate segments need to be created for each individual page. For more information, see Create Smart Tips.

• Use the correct Visibility Rule conditions to show your Smart Tips. Also, add the right conditions AND/OR if you are adding more than one Visibility Rule.
  

• Use the correct Display Rule conditions to display the Smart Tips at the right place. Additionally, use CSS Selectors to ensure that the Tips appear on the correct element.

• iFrame-based CSS Selectors can only be added to the display rules of the Smart Tip. Add the CSS Selector as a Display Rule for each individual Smart Tip. For more information, see Create Smart Tips.

• Reselect the element on which the Smart Tip should appear. For more information, see Reselect Smart Tip Elements to Manage UI Changes.

• Check the updated extension's version number on the Whatfix Dashboard and the extension page of your browser. If they are different, try updating the extension again and wait for some time for the extension versions to be in sync.
  For more information, see How is the browser extension updated? and Unable to see new content after updating the extension.