Unable to see new content after updating the extension
- 17 Nov 2023
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Unable to see new content after updating the extension
- Updated On 17 Nov 2023
- 1 Minute To Read
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Article Summary
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Cause:
Clicking the Push to production button automatically updates the extension and pushes newly created content to the cloud server. The success email you receive denotes the completion of this process. But the content may take a little while longer before it can be seen by your end users extension.
Solution:
Check the updated extension's version number on the Whatfix dashboard and the extension page of your browser. If they are different, try updating the extension again and wait for some time for the extension versions to be in sync.
Use the following steps to find the extension version number:
On the Whatfix dashboard
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On the Whatfix Guidance dashboard, click Settings.
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Click Content deployment.
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Go to the extension card you have updated, and then click Details.
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Check the VERSION number for the extension you have selected and updated.
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The latest VERSION number of the ZIP file is not displayed.
On the Chrome browser
- Open your Chrome browser and Go to the Extensions page.
- Go to the extension card and check the version number at the top.
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If the issue persists, contact support@whatfix.com.
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