To enable Flow on Standby in your account, contact support@whatfix.com.
When a Flow fails, Flow on Standby ensures that users can continue with the process, if possible. A Flow may fail if the element on which a certain step is to be displayed has changed or cannot be detected. Often, Flow failure doesn't mean that the user also has to stop with the procedure to achieve their end goal. The next step might still be possible.
When a Whatfix Flow cannot proceed to the next step, Flow on Standby shows a pop-up of the failed step so users can continue with the Flow. The Flow on Standby pop-up is shown at the bottom-right corner of the page.
- Users can continue with the Flow as they would if they can use the information in the Standby pop up and proceed to the next step.
- Test Flow on Standby using the Preview Mode.
- A Tooltip with the default text is displayed with the pop-up only once for each user.
- When you are creating a Flow, the screenshots of each step are automatically captured so that they can be used in case the Flow fails.
- Flows that are completed using the Flow on standby pop-up are still considered as Flow Failures in the Flow Failure Report insight.
- Flows that are completed using the Flow on standby pop-up are considered completed in a Task List. This is reflected in Task List Analytics also.
- The screenshot in the Flow on Standby pop-up supports the Blackout feature.
The Flow on Standby pop-up is not displayed when an account has Smart Context enabled and the failed step is not on the same page.