How do I see Flow Failure information in Product Analytics?

Access a consolidated view of Flow failure information on the Whatfix Analytics dashboard. The default Trend Insight, Flow Failure Report, serves as a one-stop solution to track all Flow failures.

The Insight gives the following information:

• Content Title (Name of the Flow)

• Step number

• Failure reason

• Possible action

• Device Type

• User ID

• Event trigger page URL (the URL where the Flow is played)

• Total number of times the Flow step failed

Use the following steps to view the Flow Failure information on the dashboard:

2. Search for the Flow Failure Report insight and then click it.

   

The following GIF illustrates how the Flow Failure Report Insight appears on the dashboard:

Note

• Whatfix enables you to edit the following in the Flow Failure Report:

  User filter

  User breakdown

  Time period

  Metric

  Chart type

  However, you cannot save these changes to the Insight.

• Click Save as to save the changes made to the Flow Failure Report Insight as a new Insight. For more information, see Copy Trend Insights.

  

3. Scroll down to view the Insight.

Info:

• Click Export to download the Insight. For more information, see Download Trend Insight.

  

• Click Schedule to schedule the insight, which is sent as an email to stakeholders. For more information, see Schedule a Trend Insight.