Control when Whatfix Content shows to your end users from the Whatfix Guidance Dashboard. Account Managers can disable all Whatfix content for the production environment of an application, and then re-enable it as required. This self-serve control keeps you in charge during time-sensitive moments.
Note:
The feature is supported for Player extension and accounts who have enabled Enhanced environment mapping for JS Embed mode of deployment only.
Only Account Managers can disable or re-enable Whatfix content. For more information, see Whatfix User Roles and Whatfix Custom Roles.
Disabling Whatfix stops content in the Production stage from displaying to end users. The content remains in the Production stage, and content in other stages continues to display. Click Enable Whatfix to restore the content as it was before you disabled it.
Analytics collection pauses, Whatfix doesn't collect analytics until you re-enable content.
To hide only some content, Unpublish or Archive that content instead of disabling Whatfix for the whole account.
Whatfix Content Availability is an account-level control. Changes apply only to the current account, not to your entire organization.
Content availability is an account-level feature. Only the production environment of the selected account is affected.
Expand the following accordion for more details:
Disable Whatfix Content
Use the following steps to disable Whatfix content:
On the Whatfix Guidance Dashboard, click Settings.
Click Content deployment.
Click the Content Control tab.
Note:
The Whatfix content availability section shows the current status. Enabled means your content is live for all end users in the production environment.
In the Disable Whatfix content section, click Disable Whatfix.
In the dialog box, click Re-enable Whatfix.
Note:
After you disable Whatfix content, the following occur:
Whatfix content stops showing to end users within 10 minutes.
The dashboard displays the following banner on the Whatfix Guidance Dashboard to remind your team that Whatfix content is disabled for end users.
You can Re-enable Whatfix only after this waiting period ends. Re-enabling is locked for 30 minutes after you Disable Whatfix.
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Re-enable Whatfix Content
After the 30-minute waiting period ends, use re-enable Whatfix content.
Use the following steps to re-enable Whatfix content:
On the Whatfix Guidance Dashboard, click Settings.
Click Content deployment.
Click the Content Control tab.
Note:
The Whatfix content availability section shows the current status. Disabled means your content is live for all end users in the production environment.
Click Re-enable.
Click Re-enable Whatfix.
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Whatfix content shows to end users again within 10 minutes and the analytics collection starts again.
Info:
If content doesn't show after 10 minutes, refresh the page.
FAQ
Does disabling Whatfix delete my content?
No. Nothing is deleted. Your content remains exactly as it was published.
Does it affect my other accounts?
No. It doesn’t affect all the accounts in your organization. It applies only to the Production environment of the account you select.
Why can't I re-enable content right away?
Whatfix applies a 30-minute waiting period between disabling and re-enabling content. After the waiting period ends, re-enable the content.
What happens to the content when I disable Whatfix?
Disabling Whatfix stops showing content only from the Production stage. Content in the Draft and Ready stages continues to display. To restore the content as it was before you disabled it, click Re-Enable Whatfix.