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Analytics Summary

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The Summary view in Whatfix Guidance Analytics gives you a high-level overview of DAP on OS performance. 

Use the following steps to access your Analytics Summary page:

  1. On the Whatfix DAP on OS Dashboard, click Guidance analyticshub_dashboard
  2. Click Summaryhub_guidance_summary
  3. Click Export to download the report. hub_export

    The Summary page displays the user and widget engagement data as shown in the following image. hub_summary

DAP on OS Metrics Explained

Metric

Description

hub_unique_users

Unique Users shown Hub: Total number of unique users who have viewed the Hub app at least once.

unique_users_opened_hub

Unique Users opened Hub: Total number of unique users who have opened the Hub app.

unique_users_engaged_hub

Unique Users Engaged with Hub: Total number of unique users who engaged with the Hub through button clicks, search bar, checkbox, and more.

queries_served

Queries served: The number of times content was clicked and viewed in Explorer.

hub_popups_engaged

Pop-ups engaged : Total number of interactions done through Pop-up CTA buttons such as accessing a URL and launching a Flow. 

hub_users_in_training

Users in Training: The number of users to whom Tasks were shown, but they have not completed all the tasks in the Task List.


Engagement with Whatfix

The chart displays how many users saw the content. Engagement is defined as every user who has had the opportunity to perform an action on Whatfix.

Hover your cursor over each peak to view additional engagement at a more granular level.engagement_with_hub


Additional analytics information

At the end of the page, see the following metrics: 

Most popular content

Displays content that is actively used by the end users

Most active users 

Displays most active end users on DAP on OS.

User distribution by top countries 

Displays end users based on countries

User distribution by top regions 

Displays end users based on regions



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