Whatfix Mirror Use Cases

Organizations often need to onboard and train thousands of new users globally, without creating individual training environments or relying on extensive IT support. Maintaining separate sandboxes for each user is time-consuming and requires ongoing coordination and maintenance.

Whatfix Mirror creates a realistic simulated environment that closely replicates the live application through the capture of workflows from the live application.

Key benefits include:

• Reduced dependency on IT support for maintaining sandboxes.

• Consistent workflow training for users across regions and time zones.

• Large-scale onboarding where multiple users train in the same Simulation without requiring individual environments.

Application updates such as UI changes, new workflows, or revised navigation require users to adapt quickly. These changes can lead to errors or confusion when training relies on screenshots, written instructions, or environments that do not reflect the latest version of the application.

Mirror replicates the updated live application as a production-like simulation, enabling users to explore and practice new workflows before the changes are introduced in the live environment.

Key benefits include:

• Guided training using Whatfix Flows, Pop-ups, and Smart Tips layered directly on the simulation.

• Reduced dependency on User Acceptance Testing (UAT) or staging environments for change readiness training.

• Safer practice environment that helps prevent errors before updates reach the live application.

For more information, see Create Guidance on Mirror.

Training teams often need to verify whether users can perform critical workflows accurately before giving them access to the live application. This includes understanding how users complete tasks, where challenges occur, and whether they meet defined competency expectations.

Whatfix Mirror analyzes user performance by capturing how users complete simulated workflows in a controlled environment.

Key benefits include:

• Insight into user proficiency based on actual task performance within the Simulation.

• Ability to define pass criteria or cutoff thresholds for evaluating user proficiency.

• Validation of readiness before users access the live application.

For more information, see Assessments in Whatfix Mirror.

Many customer-facing roles, such as support, sales, and service operations, require scenario-based practice in addition to workflow training. These situations demand realistic conversational exercises to help users prepare for interactions where communication accuracy and judgment are essential.

Mirror supports scenario-based training through AI Roleplay, where your learners can interact with adaptive AI-driven characters in a controlled environment.

Key benefits include:

• Real-time, AI-driven scenario exercises that scale without requiring supervisors or live facilitators.

• AI-based evaluation that removes the need for human review and provides unbiased, objective feedback.

• Flexible scenario design that supports configurable context, difficulty, and expected behavior, helping build confidence before real interactions.

For more information, see Mirror with Roleplay.