Issue
There are differences in user counts between Cohorts and Trend Insights.
Probable Causes
A difference in the date filter between Cohorts and Trend Insights results in inconsistent user counts.
User Attributes that are not configured properly lead to inaccurate results.
Suggested Solutions
Ensure the date filter while creating the Cohort matches the date filter while creating the Trend Insight.
Info:
Use the default and custom date filters to filter the data for a specific date range. For more information, see Create Trend Insights.
Use the date filters to filter the data for a specific date range. For more information, see Create a Cohort.
If there is a change in the User attribute detection logic, ensure that they are configured properly to get accurate results. Contact support@whatfix.com to reconfigure User attributes.
Note:
If the issue persists, contact support@whatfix.com.