Why do user counts differ between Cohorts and Trend Insights?

Issue

There are differences in user counts between Cohorts and Trend Insights.

Probable Causes

• A difference in the date filter between Cohorts and Trend Insights results in inconsistent user counts.

• User Attributes that are not configured properly lead to inaccurate results.

Suggested Solutions

• Ensure the date filter while creating the Cohort matches the date filter while creating the Trend Insight.

Info:

• Use the default and custom date filters to filter the data for a specific date range. For more information, see Create Trend Insights.

  

• Use the date filters to filter the data for a specific date range. For more information, see Create a Cohort.

• If there is a change in the User attribute detection logic, ensure that they are configured properly to get accurate results. Contact support@whatfix.com to reconfigure User attributes.

Note:

If the issue persists, contact support@whatfix.com.