How can I exclude test User IDs from Insights data?
- 18 Jul 2024
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How can I exclude test User IDs from Insights data?
- Updated On 18 Jul 2024
- 1 Minute To Read
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You may want to exclude test User IDs while visualizing your Insights data to eliminate the noise and focus on real-time users' interactions with your product. Removing the test users' interactions helps refine your analytics data and improve decision-making.
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- Whatfix enables you to filter data by actual User IDs, such as email, if you have User Identification enabled in your account.
- You cannot filter User IDs if you've enabled the encryption of User IDs feature.
Use the following steps to exclude test User IDs from Trend Insights:
Consider that you want to analyze the User IDs that interacted with a feature-related User Action, excluding test users.
- On the Whatfix Analytics dashboard, click Insights.
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Click Create Insights.
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Click Trend Insights.
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To name your Insight, click the Edit icon.
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Click Add event and select the event that you want to analyze.
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Add Default (Whatfix-related events) and Custom events. For more information, see List of Whatfix-related events.
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Click Add user filter, and then click User Id.
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Select the condition as Does not equal to using the dropdown.
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Enter the User ID that you want to exclude, and then click Search.
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Click Apply, once the User ID appears.
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The following image shows how the excluded User ID appears:
- Click Add user breakdown, and then click User Id.
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Scroll down to see the data chart that is generated.
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The data chart is generated without the data for the excluded filter. It is excluded from the User Breakdown as well.
- Click Save.
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