Whatfix enables you to add URLs to a Pop-up. For example, consider a Pop-up targeted at users to sign-up for an upcoming webinar: the Pop-up provides a link to the registration form added to a button, and a text hyperlink that redirects users to a detailed agenda for the webinar.
There are two methods to add URLs to Pop-ups:
URL added to a button
URL added as a text hyperlink
Create Trend Insights in Product Analytics to track end-user engagement with links added to your Pop-ups.
Info:
To understand how to create Trend Insights, see Create Trend Insights.
The following table shows:
The different scenarios for adding URLs to Pop-ups.
The corresponding events used to analyze user engagement with the links in Trend Insights.
Scenario | Event | Event Breakdown |
|---|---|---|
Single URL added to a button. For more information, see How can I see analytics of Pop-ups using Trend Insights? | URL Triggered via Pop-up | - |
Single URL added as a text hyperlink. For more information, see How can I see analytics of link content using Trend Insights? | Link opened | - |
Multiple URLs added to buttons | URL Triggered via Pop-up | ctxinfo_link_click |
Multiple URLs added as text hyperlinks | Link opened | ctxinfo_link_click |
Info:
For more information on events, see List of Whatfix-related Events.
For more information on Event breakdowns, see Filter events using Event Filters and Breakdown in Trend Insights.
Analyze user engagement with each link in a Pop-up using Trend Insights
Expand the following accordions for more details:
Scenario 1: Multiple URLs added to buttons
If your Pop-up includes two buttons, each containing one URL, add the URL Triggered via Pop-up event, and then add the ctxinfo_link_click Event breakdown.
Use the following data setup:
Choose metric: Event metric
Event metric: Total events
Guidance events: URL Triggered via Pop-up
Breakdown: ctxinfo_link_click
Sample data:
Info:
To add additional filters or breakdowns as required, see Filter events using Event Filters and Breakdown in Trend Insights.
To know more about Pop-up analytics, see How can I see analytics of Pop-ups using Trend Insights?
Scenario 2: Multiple URLs added as text hyperlinks
If your Pop-up includes two text links each containing one URL, add the Link opened event, and then add the ctxinfo_link_click event breakdown.
Use the following data setup:
Choose metric: Event metric
Event metrics: Total events
Guidance events: Link opened
Breakdown: ctxinfo_link_click
Sample data:
Info:
To add additional filters or breakdowns as required, see Filter events using Event Filters and Breakdown in Trend Insights.
To know more about link content analytics, see How can I see analytics of link content using Trend Insights?
Scenario 3: Multiple URLs added to a button and as a text hyperlink
If your Pop-up includes a button and a text link, each containing one URL, add the Link opened and URL Triggered via Pop-up events, and then add the ctxinfo_link_click event breakdown.
Use the following data setup:
Choose metric: Event metric
Event metrics: Total events
Guidance events: URL Triggered via Pop-up, Link opened
Breakdown: ctxinfo_link_click
Sample data:
Note:
To add additional filters or breakdowns as required, see Filter events using Event Filters and Breakdown in Trend Insights