Pop-ups enable you to inform users about things that need their immediate attention.
The following events can be used to measure the engagement of Pop-ups in Trend Insights:
- Pop-up skipped
- URL Triggered via Pop-up
- Pop-up closed by "X" icon
- Pop-up closed by close button
- Flow launched from pop-up
- "Do not show me again" selected
- The Pop-up shown event is deprecated from the Whatfix Analytics dashboard. For more information, see What are the deprecated events in Product Analytics?
- These events appear in the dropdown only if users perform or engage with them. Ensure that you push the Pop-up to Production. When end users interact with the pop-up, view the engagement data using the mentioned events.
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Analyze the number of users who skipped a Pop-up from a particular region.
Event name: Pop-up skipped
Event filter: Segment name = Name of the Pop-up
User breakdown: Region
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Analyze the number of users who clicked the button in a Pop-up filtered by User ID. The Pop-up button contains a link that redirects users to a different page.
Event name: URL Triggered via Pop-up
Event filter: Segment Name = Name of the Pop-up
User breakdown: User Id
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Analyze the number of users who launched a Flow from a Pop-up versus the number of users who completed the same Flow.
Users who launched a Flow from a Pop-up
Event name: Flow launched from a Pop-up
Event filter: Segment Name = Name of the Pop-upUsers who completed the same Flow
Event name: Flow completed
Event filter: Segment Name = Name of the Pop-up
Use the following steps to view the analytics of Pop-ups using Trend Insights:
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On the Whatfix Analytics dashboard, click Insights.
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Click Create insights.
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Click Trend Insights.
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Click the Give your insight a name textbox and enter a name for your Insight.
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Click the Description text box and enter a description that explains what the Trend Insight is about.
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From the Select user type dropdown, choose whether to analyze data for All users, Identified users, or Anonymous users.
- By default, Insights data may contain identified (users identified by User ID) and unidentified (users not identified but denoted by Anonymized Whatfix IDs) users.
- The Event identification rate indicates the percentage of events Whatfix is able to attribute to uniquely identified users.
- For more information on filtering users and understanding the Event identification rate, see How can I filter unidentified users in Insights?
- Click the Data source icon and select the stage from which you want to get the data.
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For more information on obtaining analytics data from different stages, see Get Analytics Data across CLM Stages.
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The stage cannot change after creating the Insight. Switching to a different stage resets the Insight, requiring a restart.
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Click Choose metric.
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Under Event metrics, select Total events or Unique users as required.
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Click Add event.
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Click Guidance events, select any of the Pop-up events, and then click Apply.
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Add the required Filter or Breakdown.
For more information on Event Filters and Breakdown, see Filter events using Event Filters and Breakdown in Trend insights.
- In the User filter section, click Add user filter, and then select the desired filter.
- To exclude specific filter values for which you don't require data, see How can I exclude filter values in Product Analytics?
- To exclude blank filter values from your data, see How can I exclude blank filter values in Insights?
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In the User breakdown section, click Add user breakdown, and then select the desired breakdown.
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Scroll down to view the generated data chart.
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Visualize the data using different chart types.
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Filter data based on Daily, Weekly, or Monthly timeframes.
- Click Save.
