The Smart-tip loaded for page event is not showing data

Issue

When viewing data for the Smart-tip loaded for page and the Smart tip shown events in Trend Insights, you see that data only appears for the Smart tip shown event. This happens especially when looking at data from more than three months ago.

Probable Cause

The issue occurs because the data retention period for the Smart-tip loaded for page event is three months. For any time range earlier than three months, Whatfix does not maintain the Smart-tip loaded for page data as per the data retention policy. For more information, see How much older data can I get in Product Analytics?

Note:

The three month retention period for the Smart-tip loaded for page event is applicable for Smart tips in both the Ready and Production stages.

Suggested Solution

When analyzing the engagement with the Smart-tip loaded for page event, ensure that your selected time range is within the three month retention period to get accurate data.

Note:

If the issue persists, contact support@whatfix.com.