Whatfix enables embedding Wistia videos to any Pop-up template to deliver more information to users. Embed the video in the description section of the Pop-up.
For more information on Whatfix Pop-up templates, see Choose the Pop-up template.
Adding a video URL in a Pop-up is a two-step process:
Step 1: Get the video URL
Step 2: Insert the video URL in the Pop-up using the Visual Editor
Step 1: Get the video URL
Use the following steps to get the video URL:
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Go to your Wistia account.
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On the left navigation panel, go to Folder and then click Media.
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Click Share.
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Click Share a link.
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Select Copy to copy the video link.
Step 2: Insert the video URL in the Pop-up using the Visual Editor
Use the following steps to insert the video URL in the Pop-up using the Visual Editor:
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On the Whatfix Guidance dashboard, click Widgets.
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Click All widgets.
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Click the Edit icon.
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In the Description section, place the cursor where you want to add the video and double-click to open the Rich Text Editor.
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Click the + icon. The Add Component dialog box opens.
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On the Add Component dialog box, click Video.
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Paste the video URL.
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Click Insert.
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Use the Drag and Drop feature to move or reposition the video around the Pop-up.
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Use the Drag Handlers to move or reposition the video both vertically (column-wise) and horizontally (row-wise).
- You might not be able to undo certain changes once you make changes to the Pop-up using the Drag Handlers. In that case, re-creation of the Pop-up might be necessary. For more information, see Can I undo the changes made with the Drag Handlers?
- If you want the video to autoplay for your end users, click Autoplay while inserting the video.
- Finish creating the Pop-up.