Filter events using Event Filters and Breakdown in Trend insights
- 10 Apr 2024
- 13 Minutes To Read
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Filter events using Event Filters and Breakdown in Trend insights
- Updated On 10 Apr 2024
- 13 Minutes To Read
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Whatfix Events are triggered when your end users perform any action on the Whatfix content or Widgets in the application.
Your title goes here
For more information on events, see List of Whatfix-related Events.
Events, both Default and Custom contain Filters so that they can be drilled down based on different criteria. You can also modify the Events according to various properties using the Breakdown option. Event Filters and Breakdowns ensure that you are limiting the scope of the Event as required to get granular Insights.
Example: Track the number of users who completed the Overview of the Whatfix Dashboard Flow triggered from any source.
Event: Flow completed
Event Filter: Content Title - Overview of the Whatfix Dashboard
Event Breakdown: Event Trigger Location
The following are the Event Filters and Breakdowns available in Trend Insights:
Default Events
| Event | Event Filter/Breakdown | Description |
| Any Whatfix Events | Event Type | To filter based on the Whatfix events. Example: Flow started, Flow completed, and more. |
| Page View | Event Trigger Location | The Page View is triggered directly on the application's page when the end user lands on the page. |
Flow
| Event | Event Filter/Breakdown | Description |
| Flow started | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow step shown | Page Tags | Page Tags added to the Flow |
| Content Title | Name of the Flow | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow step completed | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
Flow backtracked 1 step | Page Tags | Page Tags added to the Flow |
| Content Title | Name of the Flow | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Failed to launch Flow step | Page Tags | Page Tags added to the Flow |
| failure_reason | Reason for Flow step failure. | |
| Content Title | Name of the Flow | |
| possible_action | To filter based on the possible solutions to handle the Flow step failure. | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Automated Flow stopped | Page Tags | Page Tags added to the Flow |
| Content Title | Name of the Flow | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow backtracked 1 step and failed | Page Tags | Page Tags added to the Flow |
| failure_reason | Reason for Flow failure. | |
| Content Title | Name of the Flow | |
| possible_action | To filter based on the possible solutions to handle the Flow failure. | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more. | |
| Flow closed | Page Tags | To filter based on the Page Tags added to the Flow |
| Content Title | Name of the Flow | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more. | |
| Flow completed | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow set to manual | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Segment Name | The widget segment in which the Flow is present | |
| Flow auto closed | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow slideshow closed | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow slideshow closed at Step 1 | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow slideshow completed | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow feedback | Feedback | The feedback provided for the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow slideshow restarted | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow step viewed in slideshow | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow resumed | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow slideshow started | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow end message closed by close button | Segment Name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow end message closed by "X" icon | Segment Name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow launched as pop-up | Segment Name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow launched from pop-up | Segment Name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow completed with feedback | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow completed without feedback | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Branched Flow started | Content Title | Name of the Flow |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Attached flow started | Segment Name | The widget segment in which the Flow is present |
| User transitioned to another Flow | Content Title | Name of the Flow |
| Segment Name | The widget segment in which the Flow is present | |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
| Flow loaded as pop-up | Segment name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | |
Flow with wfx_play_as_popup tag skipped | Segment name | The widget segment in which the Flow is present |
| Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. |
Beacons
| Event | Event Filter/Breakdown | Description |
| Beacon shown | Content Title | Name of the individual Beacon present inside the segment |
| Segment Name | The name of the Beacon segment | |
| Event Trigger Location | The location from which the Beacon is triggered | |
| Beacon clicked | Content Title | Name of the individual Beacon present inside the segment |
| Segment Name | The name of the Beacon segment | |
| Event Trigger Location | The location from which the Beacon is triggered |
Pop-ups
| Event | Event Filter/Breakdown | Description |
| Pop-up shown | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Pop-up is launched. | |
| Pop-up skipped | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Pop-up is launched. | |
| Pop-up closed | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Pop-up is launched. | |
| Pop-up closed by "X" icon | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Flow is launched. | |
| URL triggered via Pop-up | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Pop-up is launched. | |
| "Do not show me again" selected | Segment Name | Name of the Pop-up |
| Event Trigger Location | The location from which the Pop-up is launched. |
Smart Tips
| Event | Event Filter/Event Breakdown | Description |
| Smart tip loaded for page | Content Title | Name of the individual Smart Tip present inside the segment |
| Segment Name | Name of the Smart Tip segment | |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Smart Tip shown | Page Tags | The Page Tags added to the Smart Tip segment |
| Content Title | Name of the individual Smart Tip present inside the segment | |
| Segment Name | Name of the Smart Tip segment | |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Smart Tip Step Number | The Smart Tip step displayed on a page | |
| Smart Tip element not found | Page Tags | The Page Tags added to the Smart Tip segment |
| failure_reason | The reason why the element on which the Smart Tip should appear is not found | |
| Content Title | Name of the individual Smart Tip present inside the segment | |
| Segment Name | Name of the Smart Tip segment | |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Smart Tip Step Number | The Smart Tip step displayed on a page | |
| User closed Smart Tip | Page Tags | The Page Tags added to the Smart Tip segment |
| Content Title | Name of the individual Smart Tip present inside the segment | |
| Segment Name | Name of the Smart Tip segment | |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Smart Tip Step Number | The Smart Tip step displayed on a page | |
| Smart tip autocompleted | Content Title | Name of the individual Smart Tip present inside the segment |
| Segment Name | Name of the Smart Tip segment | |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Smart Tip Step Number | The Smart Tip step displayed on a page | |
| Validation Tip correct input | Event Trigger location | The location from which the Smart Tip is launched. |
| Segment name | Name of the Smart Tip segment | |
| Validation Tip error fixed | message | The error message shown on the Tip |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Segment Name | Name of the Smart Tip segment | |
| condition | The condition to be satisfied for correct input. Example: email address format, character length, and more. | |
| Validation Tip error shown | message | The error message shown on the Tip |
| Event Trigger Location | The location from which the Smart Tip is launched. | |
| Segment Name | Name of the Smart Tip segment | |
| condition | The condition to be satisfied for correct input. Example: email address format, character length, and more. |
Task List
| Event | Event Filter/Event Breakdown | Description |
| Task List shown | Segment Name | The name of the Task List segment |
| Event Trigger Location | The location from which the Task List is launched. | |
| Task List closed | Segment Name | The name of the Task List segment |
| Event Trigger Location | The location from which the Task List is launched. | |
| Task List shown after nudge | Segment Name | The name of the Task List segment |
| Event Trigger Location | The location from which the Task List is launched. | |
| User interacted with Task List | Page Tags | To filter based on the Page Tags added to the Task List segment |
| Segment Name | The name of the Task List segment | |
| Event Trigger Location | The location from which the Task List is launched. | |
| Task completion | Event Trigger Location | The location from which the Task List is launched. |
| segment_occurrence | The number of times the Task List has appeared | |
| total_tasks | The total number of tasks completed | |
| Segment Name | The name of the Task List segment | |
| Task List segment completion | Event Trigger Location | The location from which the Task List is launched. |
| Segment Name | The name of the Task List segment |
Self Help
| Event | Event Filter/Event Breakdown | Description |
| Self Help shown | Page Tags | The Page Tags added to the Self Help segment |
| Segment Name | The name of the Self Help segment | |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Self Help closed | Segment Name | The name of the Self Help segment |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Feedback sent after no search result | Segment Name | The name of the Self Help segment |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Self Help feedback option selected | Segment Name | The name of the Self Help segment |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Self Help feedback entered | Segment Name | The name of the Self Help segment |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Email provided for Self Help feedback | Segment Name | The name of the Self Help segment |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Self Help opened | Page Tags | The Page Tags added to the Self Help segment |
| Segment Name | The name of the Self Help segment | |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Self Help search | Search Term | The search terms used to search for content within the Self Help segment |
| Segment Name | The name of the Self Help segment | |
| Event Trigger Location | The location from which the Self Help is launched. | |
| Search Results | Successful or unsuccessful search results obtained for a search term | |
| New content notification badge hovered | Event Trigger Location | The location from which the Self Help is launched. |
| New content notification badge selected | Event Trigger Location | The location from which the Self Help is launched. |
| QuickRead Feedback | Event Trigger Location | The location from which QuickRead is launched |
| Segment Name | The name of the Self Help segment in which QuickRead is enabled | |
| Feedback option | The feedback option, agree or disagree, that is selected by the end user | |
| QuickRead Links Consumed | Event Trigger Location | The location from which QuickRead is launched. |
| Content Type | The type of content that the end user has consumed using QuickRead | |
| Segment Name | The name of the Self Help segment in which QuickRead is enabled. | |
| QuickRead response | Search Term | The search terms used to search for content within the Self Help segment |
| Event Trigger Location | The location from which QuickRead is launched | |
| Segment Name | The name of the Self Help segment in which QuickRead is enabled | |
| Event Trigger page url | The URL from which the QuickRead response is triggered | |
| Response success | The status of whether QuickRead was able to provide a response or not | |
| QuickRead autoquestion | Segment Name | The name of the Self Help segment in which QuickRead is enabled |
| CTA | The buttons, Show me or No thanks, clicked by end users on the QuickRead onboarding experience tooltip | |
| Event Trigger Location | The location from which QuickRead is launched | |
| Auto Query | The question searched by QuickRead when the end user clicks the Show me button on the QuickRead onboarding experience tooltip |
Static Content
| Event | Event Filter/Event Breakdown | Description |
| Video link clicked | Content Title | The name of the video |
| Segment Name | The name of the widget segment in which the video is present | |
| Event Trigger location | The location from which the video is played. Example: The video is played from a Task List, Self Help, and more. | |
| Link opened | Content Title | The name of the link |
| Segment Name | The name of the widget segment in which the link is present | |
| Event Trigger location | The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more. | |
| Link opened in new format | Content Title | The name of the link |
| Segment Name | The name of the widget segment in which the link is present | |
| Event Trigger location | The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more. | |
| Article viewed | Content Title | The name of the article |
| Segment Name | The name of the widget segment in which the article is present | |
| Event Trigger location | The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more. | |
| Article closed | Content Title | The name of the article |
| Segment Name | The name of the widget segment in which the article is present | |
| Event Trigger location | The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more. |
Survey
| Event | Event Filter/Breakdown | Description |
| Survey shown | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey abandoned | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey submit | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey closed | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey Maximize | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey Minimize | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey | |
| Survey Refresh | Event Trigger Location | The location from which the survey is launched |
| Segment Name | The name of the Survey |
Launcher
| Event | Event Filter/Event Breakdown | Description |
| Launcher loaded | Content Title | The name of the Launcher |
| Segment Name | The name of the Launcher segment | |
| Event Trigger Location | The location from which the Launcher is launched. | |
| Launcher clicked | Content Title | The name of the Launcher |
| Segment Name | The name of the Launcher segment | |
| Event Trigger Location | The location from which the Launcher is clicked. |
Extension
| Event | Event Filter/Event Breakdown | Description |
| Extension generated | Event Trigger Location | The location from which the Extension is generated |
| Extension updated | Event Trigger Location | The location from which the Extension is updated |
| Extension installed | Event Trigger Location | The location from which the Extension is installed |
Custom Events
| Event | Event Filter/Event Breakdown | Description |
| Any App Event | Event Type | To filter based on User Actions, events captured by the Whatfix API, and more. |
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