- Whatfix Web Overview
- Whatfix Administration
- Whatfix Platform Status
- User Management
- Security and Compatibility
- Deployment - Data Security, Performance and Vulnerabilities
- Whatfix Security Overview
- Security Considerations on the Whatfix Authoring Platform
- Enforce Password Policies
- Whatfix Single Sign On
- Understand Whatfix's Local Storage and Session Storage keys New
- Browser Compatibility
- End-user authentication
- Whatfix Service Level Agreement (SLA)
- Accessibility
- Create Whatfix Content
- Create a copy of Whatfix content
- Publish Whatfix Content
- Create a copy of Whatfix Widget
- In-app Content
- Flows
- What are Flows?
- Create a Flow
- Preview a Flow
- Use the Whatfix Rich Text Editor
- Insert an Audio Clip in a Flow Step
- Insert an image in a Flow step
- Insert a video in a Flow step
- Define step completion rules
- Enable Spotlight feature
- Copy Flow steps
- Insert a step after Flow creation
- Reselect Elements to manage UI changes
- Flow Automation
- Display Rules for showing tooltips
- Change the Flow tooltip position
- Customize a Flow
- Create a copy of a Flow
- Hide sensitive information from Flow images
- Define a step as optional
- Change the design of the tool tip
- Delete a step in a Flow
- Show information as a Pop-up before running Flows
- Change the source URL of a Flow
- Link two Flows
- Edit a Flow
- What is See Live?
- Trigger a Flow using User Actions
- Configure the Flow Automation Pop-up
- Configure the end message of a Flow
- Disable the End message of a Flow
- Disable Star rating Feedback
- Delete a Flow
- Back button for Flow help tips
- Move a step in a Flow
- How can I handle Flow closures?
- Flow Closure Feedback
- How can I access Flow Closure Feedback Report?
- Resume a Flow after closing it
- How can I edit Whatfix content and widgets?
- Branching in a Flow
- Always start a Flow from step 1
- Create a Flow
- Smart Tips
- What are Smart Tips?
- Create Smart Tips
- Select multiple elements for showing Smart Tips
- Customize the i icon for Smart Tips
- Use custom icons for Smart Tips
- Data Validation using Smart Tips
- Display Rules for Showing Smart Tips
- Preview Smart Tips
- Configure the appearance of Smart Tips
- Smart Tips Customization
- Delete Smart Tips
- Remove a Smart Tip Segment from Production stage
- Create a copy of a Smart Tip
- Add a Survey to a Smart Tip
- Add a Smart Tip to an Existing Smart Tip Collection
- Add a Video to a Smart Tip
- Auto Tip Execution
- Data entry automation
- Trigger a Smart Tip using a User action
- Trigger a Smart Tip based on User input
- Link a Flow to a Smart Tip
- Edit Smart Tips
- Reselect Smart Tip Elements to Manage UI Changes
- Smart Tips PDF Export
- Beacons
- What are Beacons?
- Create a Beacon
- Link a Flow to a Beacon
- Add multimedia content to a Beacon
- Create a copy of a Beacon
- Customize a Beacon
- Use custom icons for Beacons
- Refresh a Beacon Segment
- Schedule a Beacon
- Delete a Beacon
- Remove a Beacon Segment from Production
- Add a Beacon to an existing Beacon Collection
- Preview a Beacon
- Attach a flow, video, or link to a Beacon
- Add a Survey to a Beacon
- Reselect Beacon Elements to Manage UI Changes
- Edit Beacons
- Pop-ups
- What are Whatfix Pop-ups?
- Pop-up Visual Editor
- Create a Pop-up
- Create a Carousel Pop-up
- Edit a Pop-up
- Add Rich Text content inside a Pop-up
- Insert an Image in a Pop-up
- Resize a Pop-up using the Visual Editor
- Schedule a Pop-up
- Trigger a Flow using the Pop-up Visual Editor
- Attach URL to a Pop-up
- Preview pop-ups
- Translate Pop-ups in multiple languages
- Disable a Pop-up
- Delete Pop-up
- Create a copy of a Pop-up
- Choose the Pop-up template
- Customize the Pop-up templates using Visual Editor
- Embed Videos in Pop-ups
- Embed a video in a Pop-up using the URL
- Embed a YouTube video using the URL
- Embed a Vimeo video using embed code
- Embed a Wistia video using URL
- Embed a video hosted on Google Drive in a Pop-up
- Embed a Vidyard video using Embed code using the URL
- Embed a OneDrive video using Embed code
- Embed a Dropbox video using Embed code
- Embed a SharePoint or Microsoft Stream video using Embed code
- Survey
- What are Surveys?
- Create a Survey
- Create a Usability survey
- Create an NPS survey
- Preview a Survey
- Question Types in Surveys
- Understand the Conditions for different question types in Survey
- Schedule a Survey
- Edit a Survey
- Use CSS for Survey Customization
- Delete a Survey question
- Copy a Survey question
- Create a copy of an existing Survey
- Survey Analytics
- Download Survey Report
- Translate a Survey
- Translate Custom Labels of Survey
- Share a Survey
- Share a Public Survey
- Add a Survey as a Link to your Whatfix Dashboard
- Create a Quiz
- Survey Personalization
- Flows
- Edit Whatfix content or widget in Production stage
- Static Content
- Export content/widgets list data on the Dashboard
- Improve Element Selection using Visual Cues
- Push all Whatfix content and widgets to Production
- Visibility and Display Rule Conditions
- Supported Operators for Visibility and Display Rules
- Group Visibility Rules using And and OR conditions
- URL Properties as Visibility Rules
- Other Element Is condition as a Visibility Rule
- Window Variables as Visibility Rules
- Attributes as Visibility Rules
- Selected Element conditions as Visibility Rules
- User Actions as a Visibility Rule
- Tags as Visibility Rules
- Launcher as a Visibility Rule
- Action Element conditions as Display Rules
- Multi Format Outputs
- Translations
- Introduction to Whatfix content translation
- Enhanced Translation Experience
- Add a new language for translation
- Languages supported by Whatfix
- Translate Whatfix Content
- Translation Status
- Custom Translation Tool
- Enable Whatfix to detect the language of my app
- Rename custom labels in Whatfix
- List of labels in Whatfix
- Translate Custom Labels
- Change the primary language for auto-translating content
- Content Archival
- Preview Whatfix Content
- How to use Preview mode to review content?
- How to use Preview mode to review content?
- Use Preview Extension to Test Whatfix Content
- Frequently Asked Questions (FAQs) about Preview Extension
- Install and use the Whatfix Preview extension in Google Chrome
- Download Whatfix Preview extension using Whatfix Studio
- Configure Whatfix Content
- Configure Style and Tooltips
- Advanced Customization
- Customize fonts in Whatfix content or widgets
- Configure Global Settings using Technical Configurations
- Reduce GA Payload
- Set a Proxy Domain
- Capture Elements from Composed Path
- Improve Smart Detect Performance
- Adjust Whatfix Content when Body Position is Relative
- Configure Mutation Observer
- Set Mutation Throttle Interval
- Evaluate Elements that are Hidden by Scroll
- Capture the Text of an Element using innerText()
- Evaluate Application as a Single Page
- Configure Global Settings for Tooltips and User Actions
- Set Z-Index for Whatfix Content
- Hide Flow Tooltip when Selected Element is Out of View
- Set Closing Retries for Flows
- Delay State Clearance for Flows
- Manage Cross Domain Flows
- Manage Cross Sub-Domain Flows
- Ignore Scroll on Application Body for Flows
- Display Message on Close for Flows
- Set Step Timeout Duration for Flows
- Authenticate Self Help Repository Content using JWT Token
- Disable Self Help Search History Popup
- Disable Self Help Search Suggestions
- Change where the Self help Live Chat Opens
- Configure Extended Load Time for Smart Tips in an Iframe
- Disregard Application Attributes during Mutations
- Hide Smart Tips when Selected Element is Out of View
- Configure User and Locale identification rules
- Icon Library
- Organize Whatfix Content
- Segmentation
- Self Help
- What is Self Help?
- Create a Self Help Segment
- Add a Link to Self Help
- Add a Video to Self Help
- Add a Flow to Self Help
- Add Articles to Self Help
- Add a PDF to Self Help
- Add a Survey to Self Help
- Self Help groups
- Understand how Search Works in Self Help
- Self Help User Experience
- Help Users Find Content in Self Help using Keywords
- Search Scope of a Self Help segment
- Configure Self Help
- Create a copy of Self Help
- Add an icon to Self Help
- Reposition the Self Help Widget
- Reorder content in Self Help or Task List
- Animate the Self Help Tab
- Configure how Users Interact with Self Help Content
- Integrate Ticketing in Self Help
- Integrate Email Support in Self Help
- Enable live chat when Self Help search result is empty
- Customize the "No Results Found" Text in Self Help
- End-user feedback in Self Help
- Disable end-user feedback in Self Help
- Search Feedback in Self Help
- Personalization in Self Help
- Understand the Eligibility Criteria for Personalization
- Enable or Disable Personalization
- Personalize Nudges in Self Help
- Preview Self Help
- New Content Notification in Self Help
- Maximize Self Help
- Understand the Icons Used in Self Help
- Remove Content from Self Help
- Disable Self Help
- Delete Self Help
- QuickRead - Summarized Answers in Self Help
- Task List
- What is a Task List?
- Create a Task List segment
- Add a video to Task List
- Add a Link to a Task List
- Add a PDF to Task List
- Add an Article to Task List
- Add a Flow to Task List
- Add a Survey to a Task List
- Group content in a Task list
- Add New Content to an Existing Task List
- Configure Task List
- Create a copy of Task List
- Nudge users to complete the Task List
- Schedule the Task List segment
- Reposition the Task List Widget
- Preview Task List
- Understand Task List Limits
- Disable the Task list
- Delete Task List
- Launcher
- What are Launchers?
- Create a Launcher
- Customize a Launcher
- Use custom icons for Launcher
- Get Launcher analytics using Product Analytics
- Remove a Launcher segment from Production
- Add a Launcher to an existing collection
- Add a Survey to a Launcher
- Preview a Launcher
- Reselect Launcher elements to manage UI changes
- Edit a Launcher
- Create a copy of a Launcher
- Launcher as a Visibility Rule
- Other Configurations
- Deploy Whatfix Content
- Choose a Delivery method
- Use JavaScript to deliver your content
- Use JavaScript code to show Whatfix content
- Salesforce Integration
- Integrate Whatfix with ServiceNow using JavaScript
- Integrate Whatfix with Microsoft Dynamics using JavaScript
- Integrate Whatfix with PeopleSoft using JavaScript
- Integrate Whatfix with Google Tag Manager using JavaScript
- Integrate Whatfix with SAP SuccessFactors using JavaScript
- Switch from Browser Extension to JS Embed for SAP SuccessFactors
- Use Browser Extension to deliver your content
- Integrate Whatfix using Browser Extension
- Manage Extensions on the Whatfix Dashboard
- Set up the Whatfix Store Extension
- Deploy extension to individual user
- Mass deployment of the Browser Extension
- Install Whatfix Chrome extension from a ZIP file
- Install Whatfix Safari extension from a ZIP file
- Use One-click Extensions on Internet Explorer Updated
- Single Installer for Whatfix Extensions
- Enable Extensions for Applications with Self-Hosted Deployment
- Use JavaScript to deliver your content
- Choose a Deployment method
- Plan Content Release
- Deploy Whatfix extensions on Apple devices
- Choose a Delivery method
- Test Whatfix Content
- Content Aggregation
- View Content Repository links on the Dashboard
- SharePoint Integration
- Content Repository Actions
- OneDrive Integration
- Delete a Content Repository
- ServiceNow Integration
- Add Repository Content to Self Help
- Freshservice Integration
- Change the Sync Frequency of a Repository Integration
- Confluence Repository Integration
- Repository Integration Status Report
- Salesforce Integration
- Understand Repository Integration Status
- Sharefile Integration
- FreshDesk Integration
- Zendesk Integration
- Seismic Integration
- Custom Repository Integration
- Integration Hub
- Integration Hub Overview
- Amplitude Integration
- Bullhorn Integration
- Confluence Integration
- FullStory Integration
- SuccessFactors Integration
- Google Analytics Integration
- Quantum Metric Integration
- Whatfix Integration- Auto PDF creation of Flows
- Google Sheets Integration
- Power BI Integration
- Workday Integration
- Salesforce Einstein (Tableau CRM) Integration
- Microsoft Azure Active Directory Integration
- Oracle Fusion Integration
- ServiceNow Integration
- Microsoft Forms Pro or Microsoft Dynamics 365 Customer Voice Integration
- Microsoft Excel Integration
- Heap Integration
- Scheduling an Integration
- SurveyMonkey Integration
- Enterprise Attributes for content segmentation
- Salesforce Survey Integration
- Salesforce Lightning Integration
- Third Party Integrations
- Guidance Analytics
- Whatfix Analytics
- Enable Whatfix Analytics to capture engagement data
- Enable Whatfix Analytics for Self-hosted Mode
- Analytics Summary
- Survey Analytics
- Get Qualitative analysis summary for Surveys
- Task List Analytics
- Pop-up Analytics
- Flow Analytics
- Smart Tips Analytics
- Self Help Analytics
- Beacon Analytics
- Analytics Filters - Domain Filter
- Get Analytics Data across CLM Stages
- Download Unique Users and Engagement data
- Understand the Unique Users and Engagement data
- Download Analytics Reports for the Task List
- Understand the Task List Analytics Report Data
- Understand Flow exits
- Identify unique users in Whatfix Analytics
- Summary Pop-ups for Push to Production
- Extension Install Analytics
- Download Analytics Summary Report
- Audit Logs captured by Whatfix
- Data captured by Whatfix Analytics (EU Data Centers)
- Data captured by Whatfix Analytics
- Custom Analytics
- Google Analytics
- Whatfix Analytics
- Product Analytics
- Whatfix Comments
- FAQs
- Account Administration
- Compliance and Security
- Can I show a warning message when users visit a non-whitelisted domain?
- Does running Whatfix content impact my application performance?
- Does the Whatfix JavaScript conflict with my application's JavaScripts?
- Does Whatfix capture First Party Cookies?
- Does Whatfix Guidance analytics look at my end user data?
- How can I measure the ROI on Whatfix?
- How can I unlock my Whatfix account?
- How long does it take for Whatfix session to timeout?
- How secure is Whatfix?
- What are the supported protocols in Whatfix Studio?
- What data is captured by Whatfix's Product Analytics?
- When do Whatfix Updates happen?
- How does Whatfix handle security monitoring and logging?
- Accessibility
- CLM Dashboard
- Can I bulk invite Users to the dashboard?
- Can I edit Whatfix Content/Widgets in the Draft Stage while a version is still in the Production Stage?
- Can I preview Content/Widgets that are in the Draft Stage?
- How to activate or inactivate Whatfix content?
- How to activate or inactivate Whatfix widgets?
- How to recover deleted content from the Dashboard?
- How to see the Visibility Rules associated with an existing Tag?
- How to remove Contents or Widgets from a folder?
- Should I do a Push to production for any content changes?
- What reports can be generated using the Whatfix Dashboard?
- Whatfix Content
- Content Archival FAQs
- Are Archived content and widgets part of the Export Production Package?
- How does archiving affect analytics?
- How does archiving affect translations?
- How does archiving Flows affect Auto Testing?
- What happens if I archive content or widgets that are linked to other content and widgets?
- What happens to Archived content and widgets when a user is deleted?
- What happens to the tags of Archived content?
- General
- Can I use both US and EU Studio Editors simultaneously?
- Can Whatfix capture the CSS selector of an element?
- Can Whatfix flows work across pages and popups?
- Does Integration Hub support pagination?
- Does Whatfix support single-page applications?
- Does the Summary Pop-up feature inactivated content?
- Do widget occurrences get exhausted if you preview them?
- How do I drive Whatfix Help Content Adoption?
- How does Whatfix display content on my application?
- How often are integrations run?
- How to add and re-order Visibility Rule conditions?
- How to copy a widget segment?
- How to delete tags?
- How to find the ID of a Static content?
- How to get a certification in Whatfix?
- How to remove tags from Whatfix content?
- Use Advanced Search on the Whatfix Dashboard
- What are In-app Created Content and Static Content?
- What happens when the Auto Tags are renamed manually?
- What is the difference between deleting and disabling a widget
- What is Smart Context?
- Who creates content on Whatfix?
- Does a Smart Tip disappear when I scroll away from the selected element?
- Beacons
- Flows
- Can Whatfix create content across applications?
- Does updating the original Flow steps update the copied steps?
- How do I change the color of the back button?
- How do I find the Flow ID?
- How to disable the back button in Flow steps?
- How to find the TAG ID of a TAG?
- How to link two Flows using the Quick Insert button?
- How to remove the See Live in a slideshow?
- How to select an element when there are multiple options?
- What is the difference between Selected Element and Other Element?
- What is the maximum character limit for a Flow Title?
- What is the maximum character limit for Describe the Step action of a Flow?
- What is the maximum character limit for Flow Description?
- What is the maximum character limit for Purpose of the tip
- What is the maximum character limit for the Flow End Message pop-up?
- Where does Whatfix host content created for my application?
- Why do I get a Flow Failure email when the Flow is running properly?
- Pop-Ups
- Can end users navigate between two Flows in a Pop-up?
- Can end users permanently close a Pop-up?
- Can end users resize the Pop-up?
- Can I use the existing Pop-up templates for Flow as Pop-up feature?
- Can I switch between templates after creating a Pop-up?
- How to display pop-ups based on user roles?
- What is the maximum size of the image that can be added to a Pop-up?
- What is the Maximum Upload Limit for Images and Videos in the Pop-up?
- This content is blocked. Contact the site owner to fix the issue.
- Visual Editor
- Multi format
- Can I change the default language for Voiceovers?
- How do I ensure high quality Whatfix videos?
- How to upload video for an unpublished Flow?
- How to use full size images in article slideshows?
- What are the video platforms supported by Whatfix?
- What happens to my Youtube/Vimeo content after I discontinue my Whatfix account?
- When are Flows converted to videos and uploaded?
- Launchers
- LMS
- Can I Configure my LRS with Whatfix?
- Can we Change the Order in which the Courses are displayed?
- Can Whatfix Courses be added to existing LMS Modules?
- How do I add Whatfix Content to the LMS?
- What are the Benefits of using Whatfix Content in LMS?
- What Content Types can be displayed in the LMS?
- What do the SCORM and xAPI packages contain? Where does this Content come from?
- What LMS tools does Whatfix Support?
- Content Archival FAQs
- Whatfix Widgets
- Self Help
- How can I display my existing Repository content using Whatfix?
- How many groups can I create in Self Help?
- How to capture user search terms in the Self Help widget?
- How to display specific content in Self Help across all pages?
- How to remove content from Self Help?
- Which content types does Self Help do a deep search on?
- What is the difference between Self Help and Hub?
- QuickRead
- Can I test QuickRead before pushing it to Production?
- Can QuickRead be enabled for a specific Self Help segment?
- Does feedback on QuickRead responses affect future responses?
- Does QuickRead work with authenticated KBs?
- Does Quickread support tables within PDFs?
- Does the query have to be a question to get a QuickRead response?
- Does QuickRead support authenticated repositories?
- How do we ensure data security and privacy of customers when using QuickRead?
- Is QuickRead compatible with accessibility features?
- Is Smart context applicable to QuickRead?
- Which Whatfix content is included as sources in for QuickRead?
- Which languages does QuickRead support?
- What are some of the language models (LLMs) predominantly used by Whatfix?
- What are the best practices Whatfix follows for Responsible AI?
- Why do I see a tooltip in the Self Help widget?
- Improved Self Help
- Task List
- Self Help
- Translation
- Can multi format outputs be displayed in different languages?
- How do I translate Whatfix content?
- What does it mean when translation is out of date?
- What does it mean when translation is out of sync?
- What happens to the Translated Content/Widget when the original Content/Widget is moved across the Stages?
- What is the default language used to create content on Whatfix?
- Why is there a yellow exclamation mark next to my content in the translation?
- Why can't I auto-translate multiple content?
- Language Support
- Deployment and Content Delivery
- Are the browser extensions auto-updated in Extension mode of deployment?
- Can I move contents/widgets that are attached to another content/widget across stages?
- Can we use Whatfix extension on iOS or iPad browsers?
- Can Whatfix work with iFrame applications?
- Does the end user of my application need to install browser extensions?
- Does Whatfix support both on-premise and cloud deployments?
- Does Whatfix work with Chatbots?
- Does Whatfix work with on-premise products that might not have an internet connection?
- How can I remove the Whatfix browser extension?
- How does Preview Mode differ from See Live and Launch live edit?
- How does Whatfix know who the user is and when to stop displaying the enablement?
- How is the browser extension updated?
- How long does it take for Whatfix content to go live?
- What applications does Whatfix work on?
- What are the differences between various types of deployment methods?
- What are the different kinds of Whatfix extensions in use?
- What are the minimum system requirements to use Whatfix?
- What are the trusted Whatfix domains to whitelist?
- What happens if I do not add conditions inside the Map Stages section?
- What is the difference between Self Hosted and On-premise deployment models?
- What is the purpose of Whatfix custom browser extension?
- Which browsers does Whatfix support?
- Why is the Update button disabled on my browser extension?
- Does Whatfix work on Arc browser?
- Auto Testing
- Can I edit a scheduled Test Case?
- Can I run Test Suites for specific roles?
- Can I run a Test Case without adding it to a Test Suite?
- Can we auto-record Test Cases for existing Flows?
- Can we schedule the Auto Testing?
- Can we test Flows that require manual user input?
- Can we test existing Flows?
- Can we test new Flows?
- Does Auto Testing support customized Salesforce modules?
- Does Auto Testing work on applications that require OTP & VPN for login?
- Does editing a Flow edit the corresponding Test Case?
- Does editing a Test Case edit the corresponding Flow?
- How can I check if Auto Testing fits my Salesforce/ Custom application?
- How do we create Test Cases for the existing content once Auto Testing is enabled?
- How do we get the Auto testing report?
- How does Auto Testing work on the CLM Dashboard?
- How frequently can I run a Test Suite?
- How long does it take to get the Auto testing report?
- What is a Test Suite?
- Which browsers are supported by Auto Testing?
- Content Aggregation
- Can I integrate a repository with dynamic URLs?
- Can repository content be displayed contextually?
- Can we crawl a repository that has dynamic URLs?
- Can Whatfix Fetch Repository Content in Other Languages?
- Does Repository Integration Work with Export Mode of Deployment?
- Does Whatfix fetch all the information present in the Repository?
- How does Whatfix crawl content from our content repository?
- How long does it take to integrate a repository?
- How long does Whatfix store the Repository post Contract Termination?
- How many repositories can I integrate with Whatfix?
- How many links can I crawl in a repository?
- How often does Whatfix Sync the Content with our Repository?
- How to Prevent Certain Articles from Getting Crawled?
- Is the Content fetched from the Repository Encrypted?
- What are the Requirements to Integrate Whatfix with a Content Repository?
- What repositories can Whatfix integrate with?
- What type of Repository content can be integrated with Whatfix?
- Where is the Integrated Content Stored?
- Integrations
- Analytics
- Can Analytics be disabled?
- Do I need to create User Actions on all domains of my application?
- How can I visualize Analytics data in my timezone?
- How do I receive Flow failure notification Email?
- How do I see Flow Failure information on the Dashboard?
- How does User Action work on the CLM dashboard?
- How is Effectiveness of Flows Played from Self Help calculated?
- How is the Average Time calculated in a Funnel?
- How to disable Analytics on specific domains?
- How to exclude analytics data from testing environment?
- How to use the same Google Analytics account in two or more Whatfix accounts?
- What actions are considered as engagement in Analytics?
- What do the No. of Times Flow Played and Flow Completion Rate mean?
- When is the Analytics data updated every day?
- What is the difference between Failed and Exited in Whatfix Flow Analytics?
- Why are there unsuccessful search terms in the Analytics even when content is present?
- New Guidance Analytics Dashboard experience
- Troubleshooting
- Guidance Analytics
- Beacon
- Dashboard
- Cannot see content created on Dashboard
- Cannot see Widget section on dashboard
- Error: Maximum number of segments reached
- Error: Only videos of mp4 format are accepted
- Error: Problem loading content. Check your internet connection and try again.
- Error: This domain is not supported for your enterprise
- Publish Changes button does not appear
- Push to production button does not appear
- Unable to see the Embed option for Whatfix content
- Unable to delete content or widget
- Unable to download Whatfix content from the Dashboard
- Unable to invite users to Whatfix Dashboard
- Unable to move a content/widget alone across stages
- Unable to see Drag and drop or Browse option
- Users do not receive invite to Dashboard
- Why are the moved Content and Widgets disabled?
- Add Icon Button disabled for custom icons
- Icons added to the Icon Library does not appear in Studio
- Flow
- Flow launches as a slideshow in Self Help
- Error 1003: Direct IP access not allowed
- Error: Access denied
- Flow could not detect the element for the next step
- Flow does not run correctly
- Flow Failure Reason - CSS Selector failed
- Flow Failure Reason - Display rules failed
- Flow Failure Reason - Element could not be found
- Flow Failure Reason - Original element missing
- Flow Failure Reason - Step not created
- Flow steps skip while you run the Flow
- Flow tooltip flickers or appears at different position
- Flow tooltip theme changes when triggered using the URL embed format
- Optional step does not work
- Recover a deleted Flow
- Unable to access Slideshow as a link in a new tab
- Unable to Black Out Sensitive Information on an existing Flow
- Unable to capture values from a drop-down menu
- Unable to select an element in a drop-down menu
- Unable to select element while creating Flows
- Branching in Flows
- Studio
- Whatfix Studio Plugin not visible on Chrome
- Error: Email address does not belong to this enterprise
- Error: java.lang.Exception: 401: Server authentication required
- Error: The euaddons.whatfix.com page can't be found
- Preview mode not working on Salesforce Lightning
- Technical error in Studio due to which Restart Studio button keeps appearing
- Unable to install Whatfix Studio on Chrome
- Unable to see the Install Studio banner
- Whatfix Studio does not work properly
- Save button does not appear in Whatfix Studio
- Error: Could not establish connection. Receiving end does not exist
- Smart Tips
- Auto tip execution does not work in Smart Tips
- Smart Tip appears in an incorrect position
- Smart Tips appear randomly
- Smart Tips displaying i icon instead of the tip.
- Smart Tip overlapping with the elements of the underlying application
- Smart Tips segment does not appear in your application
- Smart Tip widget is auto created in your application
- Smart Tip does not appear based on the set Triggers
- Launchers
- Miscellaneous Issues
- Widgets don't appear when the user visits the page
- Clear Browser Cache
- Error: HTTP Status 500 - Internal Server Error
- Image icons break for Smart Tips
- Issues with Positioning Whatfix Content
- Unable to Add a Tag to Content
- Unable to use Unordered list formatting
- Widgets shown indefinitely despite set occurrence
- Content or Widgets are Hidden behind Application Elements
- Content does not appear on my application
- Multi-format Outputs
- Pop-up
- Error: Upload limit reached. Please contact support
- Pop-up continues to appear even after occurrence is exhausted
- Pop-up does not appear on the application
- Pop-up Images/Videos do not appear to end users
- Pop-up with Flow attached appears only once
- Unable to preview Pop-up
- Unable to remove Whatfix logo from a Pop-up
- Self Help
- Task List
- Translation
- Auto Translate is not supported for Spanish - Mexican (es-MX)
- Language file translation status showing out of date after translation
- Translate all button is disabled
- Translated content not showing to users
- Unable to translate content
- Voiceover for the Flows are not translated
- Yellow exclamation mark in translated content UI
- Browser Extension
- Content Aggregation
- Auto Testing
- Third Party Integrations
- Enterprise Insights
- Best Practices
- Guidance Analytics Best Practices
- Beacons Best Practices
- Common Best Practices
- Content Governance Best Practices
- Content Aggregation Best Practices
- Smart Tips Best Practices
- Pop-ups Best Practices
- Pushing Content to Production Best Practices
- Launchers Best Practices
- Flows Best Practices
- Self Help Best Practices
- Studio Best Practices
- Task Lists Best Practices
- Tooltips Best Practices
- Visibility Rules Best Practices
- Icon Library Best Practices
- Contact Support
- Developer API
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Set Mutation Throttle Interval
- Updated On 05 Sep 2024
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What is Mutation Throttle?
Mutation Throttle controls how often Whatfix re-evaluates tips based on changes (mutations) in the web page's DOM (Document Object Model). When you set a Mutation Throttle Interval value, you're setting a time interval in milliseconds. This interval represents the duration Whatfix waits after detecting a mutation event before it re-evaluates any content on the page.
In other words, upon detecting a mutation event in the DOM, for example, when a button is clicked, Whatfix starts a timer. This timer is set to expire after the specified Mutation Throttle Interval. If another mutation event occurs before the timer expires, Whatfix resets the timer.
Once the specified time interval has passed, Whatfix triggers Smart Detect to ensure that it finds and latches onto the right element.
Use the following steps to set a Mutation Throttle interval:
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On the Whatfix Guidance dashboard, click Settings.
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Click Advanced customisation.
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Click Technical configuration.
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Click Add preferences.
- Based on your requirement, Whatfix enables you to set Mutation Throttle interval for the following:
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Click Common Properties.
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Select the Mutation Throttle Interval (ms) checkbox.
Whatfix re-evaluates all widgets only if page, or Page Tag, is stable for a certain time interval. By stable, it means there is no change in page structure for that time interval.
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Click Common Properties.
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Select the Mutation Throttle Interval for Smart Context (ms) checkbox.
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Click User Actions.
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Select the Mutation Throttle Interval for User Action (ms) checkbox.
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Click Add.
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In the Mutation Throttle Interval (ms) Value field, set the time interval.
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By default, this value is set to 500 ms. Increasing this value will lengthen the time interval during which the page must remain stable before triggering Smart Detect. Conversely, decreasing the value will shorten this time interval.
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If you increase the time interval, it extends the duration for which Whatfix waits for the page to stabilize. This may result in a longer delay before your content is re-evaluated after a mutation event.
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If you decrease the time interval, it shortens the wait time for the page to stabilize. This could lead to a quicker appearance of your content after mutations, but it may also impact performance if set too low.
To avoid performance issues, Whatfix recommends not to decrease the interval below 100 ms.
- Click Save.