Translate content in the UI
  • 06 May 2024
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Translate content in the UI

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Article summary

Whatfix enables you to translate Whatfix content in different languages without having to recreate each Flow in a different language from scratch. This enables you to communicate with your users in their native language.

For more information on supported languages, see Languages Supported by Whatfix.

Use the following steps to translate content:


If you’re a user with Translator access, start at step 3.

  1. On the Whatfix Guidance dashboard, click Settings.

  2. Click Translations.

  1. Click the language to which you want to translate the content.

  2. Select the type of content you want to translate using the dropdown. 

  3. Click the content you want to translate. 
    RB_DB_translate ui_choose content

    your title goes here
    • You can only translate the Content and Widgets that are in the Draft and Ready stages.
    • You can view the Stage at which the Content or Widget is in the Stage column.
    • Out of Date implies that there is a more recent version of the default content that needs to be translated.
  4. Enter the Search Keywords of your choice.
    RB_DB_translate ui_search keyword.png

    your title goes here
    • Adding Search Keywords can help end users find the information they are looking for, even if the words they use in their search query aren't exactly the words used in your content. This improves the visibility of your content when your end user searches for it.
    • Search Keywords can be added only to Flows while translating content using the UI.
  5. Click Translate all.

    your title goes here

    You can auto-translate the content if your default content creation language and the language to be translated into are both supported by auto-translation.

  6. On the confirmation pop-up, click Translate all.

  7. Once done, click Save

    The translated content status is updated to Completed and moved to the end of the list.  For more information see, Language file translation status.

  8. Repeat the steps from 5 to 9 to translate all the content.

    • Whatfix doesn’t validate the accuracy of the translated language. For example, a user can select German and enter the text in Russian.
    • Only Account Managers can add additional languages.
    • The language used to show Whatfix content to the end-user depends on the language selected in the application and browser. For more information, see Enable Whatfix to detect the language of your application.
    • Select Properties using the Content Type dropdown to translate Whatfix UI text. This ensures that the user sees both the content you created and the Whatfix UI in the translated language.

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