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Unable to install Whatfix extension on a new system
  • 03 Jan 2024
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Unable to install Whatfix extension on a new system

  • Updated On 03 Jan 2024
  • 1 Minute To Read
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Article Summary

Issue

You are unable to install the Whatfix extension on your system.

Cause

The Whatfix extension may have been blocked by the IT team of your organization, or it may have been mass deployed on all systems, in which case the extension needs to be deployed by an IT Admin.

Solution

Use one of the following methods to solve this issue:

  • Contact your IT Admin to unblock the installation of the Whatfix extension on your system.
  • In case the extension was mass deployed, contact your IT Admin to install it.
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In case the extension was shared individually for all users, get in touch with your Whatfix Account Manager or contact support@whatfix.com to get a landing page for your extension. For more information, see Deploy extension to individual user.

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If the issue persists, contact support@whatfix.com.

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